Hospice & Home Care Liaison

Dover Hospice•Glen Carbon, IL

4d•$65,000 - $75,000

About The Position

The Hospice & Home Care Liaison promotes patients’ physical, personal, and emotional well-being and works with Dover Health teams to help patients reach their maximum level of self-care and independence when possible. The role develops and implements marketing plans, builds relationships with referral sources, coordinates referrals across Dover Health services, and supports patients and families through informational meetings and discharge planning. The position involves frequent local travel to referral sources and work in patient homes, care settings and facilities, and office settings. It also includes community outreach and education, collaboration with clinical and office staff, and participation in team activities and continuing education. The role requires compliance with company safety requirements and may involve varied home environments and potential infectious conditions.

Requirements

At least 1 year of experience in marketing, nursing, or social work interacting with health agencies.
Valid driver’s license, insured automobile in good working order, clear driving record, reliable transportation, and current liability auto insurance.
Willingness to travel locally and occasionally overnight.
Ability to communicate well verbally and in writing.
Ability to work well with others, take direction from management, and take initiative to help meet patients’ needs.
Self-motivation to accomplish identified goals and a strong sense of accountability for results.
Proficiency with internet browsers, Microsoft Office programs including Outlook, Excel, Word, and Publisher, electronic health records systems, and applicable HR systems.
Commitment to Dover Health’s mission and values.
Ability to meet the position’s physical demands, including occasionally lifting or moving up to 50 pounds independently and up to 200 pounds with assistance.
Compliance with Dover Health safety requirements and use of designated personal protective equipment as required.
Successful completion of a background check and drug screening, and participation in required health assessments.

Nice To Haves

Clinical license and experience.
Hospice experience.

Responsibilities

Analyze the company’s service area to determine target markets.
Visit doctor offices, hospitals, assisted living facilities, skilled nursing facilities, and other potential referral sources to present agency credentials and obtain patient referrals.
Analyze the company’s organization, including its strengths and weaknesses.
Analyze past and current marketing data and the company’s service line.
Analyze patient and company relationships.
Develop a marketing plan that identifies priorities and establishes a reasonable timeline.
Implement the marketing plan within the established timeline.
Review and evaluate the analysis and plan on an established basis.
Coordinate referrals through all Dover Health services.
Attend IDG meetings as appropriate.
Serve as a first contact for clinical referral sources.
Provide initial informational meetings with patients and/or families.
Assist office staff as needed with obtaining signatures and updates.
Provide community outreach and education.
Participate in discharge planning as needed.
Assess patients’ and family members’ ability to cope with the patient’s dying.
Consult with health team members and help them understand social, emotional, and environmental factors related to patients’ health problems.
Help patients use resources available to their families and in the community.
Perform other duties as assigned.
Travel frequently within the assigned service area and occasionally overnight.
Participate in staff activities that foster teamwork, unity, and morale, and stay current on required training and ongoing education.