HOPE NAVIGATOR I - 60050442

State of Florida • Tallahassee, FL

1d • $39,321 • Onsite

About The Position

The Hope Navigator I works in the Hope Florida Program within the Office of Community Services at the Florida Department of Children and Families. The position guides Floridians toward prosperity by helping identify goals and barriers, connecting customers with local community-based partners, and providing one-on-one support to develop plans for economic self-sufficiency. The role receives calls from the Hope Line and helps customers identify and apply for appropriate benefits and services.

This is an in-office position at 2415 North Monroe Street, Tallahassee, Florida 32303; it is not a telework position. The regular schedule is 40 hours per week, 8:00 a.m. to 5:00 p.m., Monday through Friday. Incumbents are expected to work during emergencies or natural disasters and may be required to work before, during, or beyond normal work hours or days. The posting will be used to fill multiple OPS and Career Service vacancies.

Requirements

• Two years of experience in customer service or case management in a social services setting, or an associate degree from an accredited college or university.
• Knowledge of and proficiency in Microsoft applications, including Excel, Word, PowerPoint, and SharePoint, and other required computer software applications.
• Valid driver’s license.
• Knowledge of customer service skills.
• Ability to conduct fact-finding research and use problem-solving techniques.
• Ability to use computers and required software.
• Ability to understand and apply applicable rules, regulations, policies, and procedures relating to job activities.
• Ability to plan, organize, and coordinate work assignments; manage time; communicate effectively; and establish and maintain effective working relationships.
• Must successfully complete required state and national criminal history screening before beginning employment.
• Only U.S. citizens and lawfully authorized alien workers will be hired.
• Selected male candidates born on or after October 1, 1962, must be registered with the Selective Service System, subject to the stated eligibility requirements.
• Participation in the State of Florida Direct Deposit Program is required.

Nice To Haves

• One year of case management experience is preferred.

Responsibilities

• Receive calls from the Hope Line and guide customers regarding available programs and optional ways to obtain resources that support their goals.
• Conduct person-centered critical-needs assessments and identify appropriate referrals to partners who can provide services.
• Document pertinent information and ensure forms are completed and uploaded accurately and on time into the program data-tracking system.
• Provide follow-up and monitor customers’ connections to service delivery.
• Prepare correspondence, case notes, narratives, technical reports, notifications, and related documents using computer-based applications.
• Assist customers in identifying and applying for appropriate benefits and services, and refer them to other state agencies and resources supporting individuals and families.
• Participate in team meetings, community activities, outreach events, emergency or natural-disaster response efforts, and other team efforts as required.
• Build and maintain respectful, trusting, sensitive, and confidential relationships with customers, coworkers, community stakeholders, and partners.
• Participate in ongoing cross-program training and team meetings.
• Perform job tasks in accordance with applicable laws, rules, regulations, policies, and state and federal requirements.

Benefits

• State Group Insurance coverage options, including health, life, dental, vision, and supplemental insurance, for OPS employees reasonably expected to work an average of 30 or more hours per week.
• Savings and Spending Accounts.
• 401(a) FICA Alternative Plan administered through VALIC.
• No state income tax for Florida residents.
• Opportunities for advancement and professional development, including available training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree