Navigator I

Community Bridges•Phoenix, AZ

22h

About The Position

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency serving individuals across Arizona through residential, outpatient, inpatient, patient-centered medical home, medication-assisted treatment, and crisis services. Its programs support individuals experiencing crisis, opioid use disorder, homelessness, and mental illness, using evidence-based approaches to prevention, education, and treatment. The Navigator I enhances clients’ likelihood of success by identifying and reducing barriers and connecting clients with appropriate services and resources. The role supports individuals who need additional engagement through outreach, engagement, case management, and ongoing wraparound support. The Navigator helps determine appropriate next steps and assists individuals in accessing services that support continued progress. The position is part of a multidisciplinary team involving internal and external stakeholders. The Navigator I documents and tracks required patient interactions in accordance with applicable Arizona Administrative Code and Arizona Department of Health Services/Department of Behavioral Health Services requirements, the CARF standards, CBI policies and procedures, and program-specific requirements. CBI describes its environment as upbeat and safe, with attention to work-life balance, ongoing training, employee support, and professional growth opportunities. Its 26 locations are described as state-of-the-art facilities providing integrated care and a “no wrong door” treatment approach.

Requirements

High school diploma or GED.
Must be in recovery from alcohol or drugs and/or mental health for at least one consecutive year.
Current valid Arizona driver’s license in good standing.
Clear 39-month Motor Vehicle Record.
Arizona Fingerprint Clearance Card or good-cause exemption required.

Nice To Haves

Associate degree or higher in a field related to behavioral health.
One to three years of full-time healthcare-related work experience providing exposure to behavioral and medical crisis situations.
One to three years of substance abuse or mental health recovery-oriented service.

Responsibilities

Conduct outreach and engage individuals who need additional support.
Provide case management and ongoing wraparound supportive services.
Identify and reduce barriers to client success and connect clients with needed services and resources.
Map out appropriate next steps and assist individuals in accessing services.
Work as part of a multidisciplinary team of internal and external stakeholders.
Document and track required patient interactions in accordance with applicable regulations, standards, organizational policies, and program requirements.