NAVIGATOR I

Ohio District 5 Agency On Aging•Ontario, OH

About The Position

This position screens and supports the navigation of individuals seeking Long Term Supports and Services in accordance with Ohio Benefits Long-Term Care. The Navigator maintains information and referral functions, provides options counseling, connects individuals with services, and supports enrollment in agency and external programs. The role also performs reception, telephone, records, payment, mail, and general administrative duties. The employee must maintain confidentiality and comply with Agency HIPAA policies and procedures, follow the Agency’s Conflict of Interest Policy and applicable Ohio Aging Network disclosure requirements, and participate in required training. Duties may change at any time; the position is at will.

Requirements

High school diploma.
Two to three years of related experience.
Ability to communicate professionally, respectfully, and effectively.
Ability to prioritize, organize, and maintain accuracy in a fast-paced environment.
Ability to make sound decisions and demonstrate critical thinking skills.
Ability to relate well with individuals, community agencies, and Area Agency staff.
Knowledge of Microsoft Word and Excel.
Obtain the CIRS-A/D credential once eligible for accreditation.
Ability to travel.
Ability to occasionally carry job-related items weighing up to 30 pounds and to stand, walk, sit, type, and talk.
Maintain strict confidentiality and comply with Agency HIPAA policies and procedures.

Nice To Haves

Experience with Information and Referral is preferred.

Responsibilities

Assist in maintaining the Information and Referral Program.
Document work activities according to PAA, ODA, and ODM specifications.
Provide options counseling and assist individuals in accessing necessary services regardless of funding source.
Conduct calls with individuals and/or their representatives according to program specifications and required time frames.
Refer individuals to other Area Agency programs and services and to outside providers or agencies.
Facilitate enrollment in Agency and external programs.
Contact and network with individuals’ guardians to obtain signatures as needed.
Enter data as assigned.
Coordinate assessment scheduling and rescheduling.
Answer multi-line telephone calls, provide information, and route consumer calls to the appropriate case manager or staff member.
Check and distribute Agency faxes and voicemails as directed.
Greet guests, determine the nature of their business, and connect them with appropriate staff or direct them to meeting locations.
Accept PASSPORT liability payments and issue receipts.
Copy correspondence and other printed materials as directed.
Receive and distribute Agency mail.
Help ensure the building is properly maintained and adequate supplies are available.
Obtain and distribute community service information to individuals and/or their representatives.
Maintain information, records, or reports as assigned.
Understand and comply with the Agency’s Conflict of Interest Policy and Ohio Aging Network disclosure requirements.
Maintain job functions specific to the distinct work unit and its separate supervisory chain.
Participate in training to maintain and improve job skills, including training required by ODM.
Assist with and complete special projects and activities as assigned.
Perform duties using respectful communication and behavior.
Maintain strict confidentiality and comply with Agency HIPAA policies and procedures.
Travel as needed.