Hope Market Manager

The Salvation Army Southern California • Tacoma, WA

3d • Onsite

About The Position

The Hope Market Manager runs The Salvation Army Tacoma Citadel Corps’ Hope Market food pantry, supporting food needs of families in Tacoma and western Pierce County. The role works with Social Services staff, the Operations Manager and Operations Assistant, and community agencies and providers. It also recruits, trains, and manages volunteers.

The position oversees day-to-day market operations, food and product receipt, storage, inventory, and availability, as well as seasonal food bag or box preparation. It helps ensure compliance with health, food safety, and organizational safety requirements; monitors and documents equipment temperatures and condition; and coordinates equipment maintenance. The manager also supports client referrals, policy adherence, reporting, recordkeeping, and accurate data entry. This position is located at The Salvation Army Tacoma Corps in Tacoma, Washington, and its schedule is based on program needs.

Requirements

• One year of management experience with food-related responsibilities.
• Detail-oriented, with the ability to multitask.
• Ability to quickly learn and apply new information and skills.
• Sensitivity to and understanding of The Salvation Army’s comprehensive mission.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Self-motivation and ability to work with minimal supervision.
• Ability to work in a challenging environment and maintain poise under pressure.
• Ability and willingness to maintain confidentiality.
• Must complete and adhere to Protecting The Mission requirements and guidelines, including passing a Salvation Army background check.
• Current Washington State Food Worker Card.
• Ability to use Microsoft Word, Excel, and Outlook.
• Ability to learn WellSky, including entering and editing client information, logging services, and running reports.
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to operate a telephone and desktop or laptop computer.
• Ability to understand written information.
• Ability to lift up to 50 pounds.
• Ability to sweep, mop, and vacuum floors daily.

Responsibilities

• Oversee operations of The Salvation Army of Tacoma’s Hope Market.
• Coordinate with the Operations Manager to ensure food and products are received, stored, and made available to clients in a timely manner; coordinate appropriate purchases when funds are available.
• Cooperate with community agency partners involved in food pantry operations.
• Work with administrative staff to complete reports in a timely manner.
• Coordinate preparation of seasonal food bags or boxes as needed.
• Keep shelves stocked with designated food products and maintain current inventory records according to food provider requirements.
• Work with leadership to ensure compliance with county and state health and food safety standards and The Salvation Army’s safety policies and regulations.
• Check temperatures and equipment daily, document checks, and work with the Operations Manager to maintain and service freezers, refrigerators, and other equipment.
• Work with the Business Operations Manager to recruit and train food pantry volunteers, ensuring compliance with Protecting The Mission procedures.
• Orient, support, and supervise volunteers.
• Refer clients appropriately to The Salvation Army’s SHIELD Center and maintain awareness of available Salvation Army resources.
• Conduct periodic inspections of facility areas inside and outside, identify hazards or other concerns, and initiate appropriate corrective action or reporting.
• Respond to emergency situations in consultation with Corps Officers.
• Treat staff, volunteers, and clients with respect and dignity; maintain a positive attitude and communicate professionally and respectfully in person, by phone, and in writing.
• Maintain statistical records, reports, logs, files, and other required documentation.
• Participate in regular staff meetings.
• Check work email at the beginning and toward the end of every shift.
• Perform other related duties assigned by the Corps Officers.
• Enforce program policies and ensure clients follow established guidelines.
• Enter accurate data into WellSky and other reporting platforms.

Benefits

• Paid holidays, vacation time, and sick time.
• Medical, vision, and dental insurance.
• Employer-paid life insurance; voluntary supplemental life and short- and long-term disability plans are available.
• Employer-funded Money Purchase Pension Plan (defined contribution plan), with 50% vesting after five years of eligible service.
• Employee-funded voluntary 403(b) options.
• One week (five business days) of paid parental leave for births, adoptions, and foster placements.
• Twelve days of sick leave annually, accruing from day one and available for use after three months of service.
• Paid vacation accruing from day one: two weeks annually for non-exempt positions; accrued vacation is available for use after six months of service.
• Thirteen designated paid holidays and one floating holiday per year.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: No Education Listed