Guest Relations Manager, Hope Lodge

American Chemical Society•St. Louis, MO

About The Position

The Guest Relations Manager at Hope Lodge leads guest relations and front desk operations to provide a seamless, welcoming experience for patients and caregivers. The role manages referrals, screening, room allocation, and occupancy, and supervises the guest relations and concierge team to support guest satisfaction and operational efficiency. The salary is $44,000 per year.

Requirements

High school diploma or equivalent.
At least 3 years of experience in guest relations, front desk management, or hospitality management, including at least 1–2 years in a supervisory or managerial role.
Valid driver’s license and clean driving record.
Strong leadership and team management skills.
Knowledge of hotel management systems and reservation software.
Ability to analyze data and adjust processes to improve occupancy.
Strong interpersonal and customer service skills.
Ability to work in a fast-paced, guest-facing environment.

Nice To Haves

Bachelor’s degree.

Responsibilities

Lead the concierge and front desk team to ensure smooth check-in and check-out and excellent guest service.
Manage guest referrals, screening, and room allocation to maximize occupancy.
Supervise front desk operations, including phone inquiries and guest requests.
Monitor facility readiness and cleanliness, coordinating with maintenance and housekeeping teams.
Track and analyze occupancy data to inform decisions and improve operations.
Resolve guest concerns and implement service recovery solutions.