Guest Relations Manager, Hope Lodge
About The Position
The Guest Relations Manager at Hope Lodge leads guest relations and front desk operations to ensure a seamless, welcoming experience for patients and caregivers. The role manages referrals, screening, room allocations, and occupancy, and supervises the guest relations and concierge team to support guest satisfaction and operational efficiency. The position oversees guest check-in and check-out, front desk inquiries and requests, facility readiness, occupancy analysis, and resolution of guest concerns. It coordinates with maintenance and housekeeping teams and may involve standing or walking for extended periods, assisting guests with luggage or supplies, arranging amenities, conducting room inspections, and responding to emergencies. Travel is required for initial training upon hire; otherwise, travel is minimal. The stated salary is $44,000 per year.
Requirements
- High school diploma or equivalent.
- At least 3 years of experience in guest relations, front desk management, or hospitality management.
- At least 1–2 years of experience in a supervisory or managerial role.
- Valid driver's license with a clean driving record.
- Strong leadership and team management skills.
- Knowledge of hotel management systems and reservation software.
- Ability to analyze data and adjust processes to improve occupancy.
- Strong interpersonal and customer service skills.
- Ability to work in a fast-paced, guest-facing environment.
Nice To Haves
- Bachelor's degree.
Responsibilities
- Lead the concierge/front desk team to ensure smooth check-in and check-out and excellent guest service.
- Manage guest referrals, screening, and room allocation to maximize occupancy.
- Supervise front desk operations, including phone inquiries and guest requests.
- Monitor facility readiness and cleanliness, coordinating with maintenance and housekeeping teams.
- Track and analyze occupancy data to inform decisions and improve operations.
- Resolve guest concerns and implement service recovery solutions.
- Conduct room inspections to ensure cleanliness, safety, and readiness for guest occupancy.
- Respond to emergencies or crises and assist guests with evacuation or access to emergency services as needed.
Benefits
- Generous paid time off policy
- Medical benefits
- Dental benefits
- Retirement benefits
- Wellness programs
- Professional development programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
