Concierge - Driver, Hope Lodge

American Cancer Society • Honolulu, HI

7d

About The Position

The Concierge-Driver at Hope Lodge serves as both a guest service ambassador and the primary transportation provider for lodge guests. The position combines front desk and concierge duties with safe, courteous operation of lodge vehicles. The role maintains transportation schedules and vehicle readiness, and helps guests travel to and from medical appointments and community resources, supporting a safe, reliable, and welcoming experience. The pay is $19.50 per hour, with a primary schedule of Monday through Friday, 7:00 AM–3:00 PM. Frequent local travel in lodge vehicles to medical facilities and other destinations within the approved service area is required. The job may involve extended periods of standing, walking, and sitting; occasional lifting or moving of luggage and packages; and other manual tasks such as carrying luggage or opening doors. Physical coordination, stamina, and endurance are needed to operate a vehicle and assist guests in a fast-paced environment.

Requirements

• High school diploma or equivalent.
• Valid driver's license with a clean driving record.
• Defensive driving skills and knowledge of traffic laws.
• Ability to navigate efficiently and maintain punctual schedules.
• Strong communication and interpersonal skills with guests and caregivers.
• Ability to safely assist guests with mobility challenges and luggage.
• Attention to detail for vehicle safety checks and accurate record-keeping.
• Proficiency in Microsoft Office Suite and reservation systems.

Nice To Haves

• Experience providing passenger transport or shuttle services.
• Previous hospitality or guest service experience.

Responsibilities

• Operate lodge vehicles to transport guests safely to medical appointments and other approved destinations.
• Greet guests, manage check-in and check-out, and provide information about lodge amenities and local resources.
• Coordinate and maintain transportation schedules to ensure timely pick-up and drop-off.
• Conduct daily vehicle inspections, maintain vehicle cleanliness, and report maintenance needs.
• Respond to guest requests, concerns, and emergencies during transportation and at the lodge.
• Maintain accurate transportation and guest records, including mileage logs and trip data.
• Support front desk operations, including phones, emails, and lobby security, as needed.

Benefits

• Generous paid time off policy
• Medical benefits
• Dental benefits
• Retirement benefits
• Wellness programs
• Professional development programs to enhance staff skills

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED