Concierge, Hope Lodge (Sun-Wed)

American Chemical Society • Baltimore, MD

2d

About The Position

The Concierge serves as the first point of contact for guests at Hope Lodge, managing front desk operations and ensuring a welcoming, safe, and supportive environment. The role assists with guest check-in and check-out, responds to inquiries, and coordinates transportation and security.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Strong communication and interpersonal skills.
• Ability to work independently and multitask.
• Proficiency in Microsoft Office and multi-line phone systems.
• Excellent customer service and problem-solving skills.
• Ability to work flexible hours, including evenings and weekends.
• Ability to meet physical demands that may include extended periods of standing and walking, occasional lifting and moving of luggage or packages, carrying luggage, and opening doors for guests.

Nice To Haves

• Additional education or training in hospitality management or customer service.
• Previous experience in hospitality, guest services, or a related field.

Responsibilities

• Greet guests and manage check-in and check-out procedures.
• Provide information about lodge amenities and community resources.
• Coordinate transportation and EMPOWER Program services and schedules.
• Respond to guest requests, concerns, and emergencies.
• Maintain an organized front desk area and accurate guest records.
• Monitor lobby security and implement safety protocols.

Benefits

• Generous paid time off policy.
• Medical benefits.
• Dental benefits.
• Retirement benefits.
• Wellness programs.
• Professional development programs to enhance staff skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED