Concierge, Hope Lodge (Evening Shift, Sun-Thurs)

American Chemical Society • Boston, MA

5d

About The Position

The Concierge serves as the first point of contact for Hope Lodge guests, managing front desk operations and helping maintain a welcoming, safe, and supportive environment. The role includes assisting with guest check-in and check-out, responding to inquiries, and coordinating transportation and security. The schedule is Sunday through Thursday, 4 p.m. to 11 p.m. Pay is $19.50 per hour plus a 15% weekend differential.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience.
• Strong communication and interpersonal skills.
• Ability to work independently and multitask.
• Proficiency in Microsoft Office and multi-line phone systems.
• Excellent customer service and problem-solving skills.
• Ability to work flexible hours, including evenings and weekends.

Nice To Haves

• Additional education or training in hospitality management or customer service.
• Previous experience in hospitality, guest services, or a related field.

Responsibilities

• Greet guests and manage check-in and check-out procedures.
• Provide information about lodge amenities and community resources.
• Coordinate transportation and EMPOWER Program services and schedules.
• Respond to guest requests, concerns, and emergencies.
• Maintain an organized front desk area and accurate guest records.
• Monitor lobby security and implement safety protocols.

Benefits

• Generous paid time off policy.
• Medical benefits.
• Dental benefits.
• Retirement benefits.
• Wellness programs.
• Professional development programs to enhance staff skills.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED