Honda Service Advisor

Lou Sobh Honda•Cumming, GA

151d

About The Position

Lou Sobh Automotive is seeking an experienced Honda Service Advisor to join its team. The Service Advisor is the first point of contact for customers in the service lane and takes ownership of their experience by communicating about vehicle status, repairs, diagnostics, and concerns. The role requires familiarity with product offerings, inventory needs, technician scheduling, and customer service, and involves working with diagnostic technology in a state-of-the-art environment. The position oversees service orders and workflow, ensures customers receive prompt and courteous service, coordinates technician workloads, responds to customer inquiries, and supports warranty administration. The Service Advisor also helps maintain customer satisfaction, uphold company policies and applicable regulations, and foster positive relationships with factory representatives and employees. Lou Sobh Automotive describes employee training, career development, and growth opportunities as priorities and offers a comprehensive benefits package and competitive compensation.

Requirements

Experienced Honda Service Advisor.
Organized and friendly personality.
Demonstrated ability to manage others.
Time management skills.
Strong communication skills with customers.
Professional, well-groomed personal appearance.
Consistent record of service and sales success.
Strong record of positive customer satisfaction results.
Team-oriented and self-motivated.
Able to work with little supervision.
Clean driving record and valid driver's license.

Responsibilities

Provide great customer service.
Oversee service orders and service-lane workflow, ensuring customers receive prompt, courteous, and effective service.
Take ownership of the customer experience and complete additional assignments that help leave a positive impression.
Provide concierge support for owner inquiries by phone or in person.
Ensure technicians' available time is consistently sold to service customers.
Distribute work efficiently among technicians.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain customer happiness scores at or above company standards.
Oversee administration of warranty claims.
Reinforce company policies and adhere to company standards.
Encourage compliance with applicable laws and regulations.
Maintain good working relationships with factory representatives and foster positive employee relations.
Collaborate with upper management on service department hiring and discipline decisions.