Elevator (in-home) Installation & Service

Harmar Mobility LLC • Sarasota, FL

2d

About The Position

Harmar Mobility is seeking a Homelift Technical Installer to support dealer partners in installing, servicing, and supporting homelift systems. The role is part of the technical support and training team and involves in-person and virtual instruction, on-site dealer visits, and troubleshooting. It includes regular travel and hands-on interaction with dealers. Training may take place in Sarasota, Florida, virtually, or at dealer locations.

Requirements

• 1–2 years in a customer-facing role, ideally with technical products.
• An associate degree or technical trade certification; or 4+ years of relevant experience; or an equivalent combination of education and experience.
• Ability to explain technical concepts clearly and simply.
• Confidence speaking to small groups and strong written and verbal communication skills.
• Knowledge of training techniques and tools, including webinars, video, and interactive learning.
• Familiarity with Google platform and Microsoft Office applications.
• Strong understanding of homelifts, vertical platform lifts, or elevator systems.
• Working knowledge of electrical and mechanical systems.
• Ability to read and interpret schematics.
• Strong organization and prioritization skills, including managing travel and multiple customer issues.
• Valid driver's license and willingness to travel with varied notice, including trips of at least two weeks at a time.
• Ability to provide outstanding customer support.

Nice To Haves

• Experience with technical products in a customer-facing role.
• Understanding of the homelift market, preferably shaftless, and end-customer issues.

Responsibilities

• Conduct training sessions in person in Sarasota, virtually, or at dealer locations.
• Provide phone and email support for installation, service, and product questions.
• Lead facility and field training for homelifts and elevator products.
• Create sales orders and process return material authorizations for repair parts.
• Assist with developing and reviewing technical documents and training materials.
• Support the technical support and training teams with special projects as needed.
• Communicate with dealers by phone, email, and in person to understand and address installation, service, and training concerns.
• Provide product, service, and application information.
• Organize travel and manage multiple customer issues.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree