Home Shopping Manager

Albertsons • Dallas, TX

3d

About The Position

The Home Shopping Manager leads all aspects of a store’s online shopping, order fulfillment, pickup, and delivery operations. The role is accountable for department sales goals, digital sales growth, customer satisfaction, order accuracy, safe and timely fulfillment, operational efficiency, and associate development.

The manager directs daily operations and staffing, oversees order selection, staging, pickup, and delivery, and ensures equipment and technology are functioning properly. They respond to customer questions and service issues, uphold product quality and customer preferences, and use customer feedback to improve the experience. They recruit, train, coach, schedule, and evaluate associates while fostering teamwork, accountability, and customer service.

The role monitors sales, labor, productivity, fulfillment, and customer satisfaction metrics; analyzes reports; and implements improvements. It also supports inventory accuracy and shrink reduction, maintains product freshness and quality, ensures compliance with food safety and company procedures, and conducts safety reviews. The manager uses online shopping and fulfillment systems, troubleshoots issues, trains associates on technology, and completes department documentation.

Requirements

• High school diploma or equivalent.
• Previous retail, e-commerce, fulfillment, grocery, or customer service experience.
• Strong leadership and organizational skills.
• Excellent customer service and communication abilities.
• Comfort using computer systems, mobile devices, and fulfillment technology.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Knowledge of e-commerce and online order fulfillment operations, customer service and service recovery, productivity and labor management, inventory control and order accuracy, team leadership and associate development, technology systems and handheld devices, and food safety and operational compliance.
• Communication, organization, and problem-solving skills.

Nice To Haves

• Supervisory or management experience.

Responsibilities

• Direct daily Home Shopping Department operations, including order selection, staging, pickup, and delivery.
• Monitor order volume and allocate resources to meet service level expectations.
• Ensure orders are selected accurately and fulfilled within established timeframes.
• Oversee order staging, storage, and handoff to maintain product quality and order integrity.
• Maintain operational readiness during peak periods and promotional events.
• Ensure department equipment and technology systems function properly.
• Provide an exceptional online shopping and pickup experience and respond professionally to customer questions, concerns, substitutions, and service issues.
• Monitor customer feedback and implement improvements to the customer experience.
• Recruit, train, coach, schedule, and develop Home Shopping associates.
• Monitor individual and team performance; provide coaching, recognition, and corrective action as needed.
• Drive digital sales growth and online shopping participation.
• Monitor productivity, labor utilization, and performance metrics; support sales, labor, and profitability goals.
• Analyze operational reports and implement process improvements.
• Ensure product selection standards, substitution quality, availability, freshness, and presentation standards are maintained.
• Partner with department managers to address out-of-stock conditions and improve inventory accuracy.
• Support shrink reduction, inventory control, loss prevention, and inventory management initiatives.
• Ensure compliance with company policies, food safety standards, and operational procedures.
• Maintain safe work practices and clean, organized, hazard-free department areas; conduct operational reviews and safety inspections.
• Use online shopping platforms and fulfillment systems, monitor key performance indicators, and troubleshoot or escalate system issues.
• Train associates on department technology and process improvements, and ensure accurate reporting and completion of department documentation.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through the company’s partnership with Stream.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay.
• Training, career growth, and development.
• An inclusive work environment with colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED