Assistant Home Shopping Manager

Albertsons Companies • Arlington, TX

6d

About The Position

The Assistant Home Shopping Manager supports the daily operations of the Home Shopping Department, helping ensure online customer orders are picked accurately, completed on time, and delivered with excellent customer service. The position assists with workflow coordination, associate training, order accuracy, inventory availability, and overall department readiness.

The role includes supporting customer service and order fulfillment, coordinating order volume and workflow, helping direct and train associates, maintaining order accuracy and product quality, following safety and food-safety procedures, and providing administrative and department support. The position may also assist with scheduling and coverage and perform other duties as assigned.

Responsibilities

• Provide friendly, professional, and efficient service to Home Shopping customers.
• Ensure customer orders are picked, staged, and completed accurately and within established timeframes.
• Review product selections for quality, freshness, and accuracy.
• Assist with substitutions and unavailable items while maintaining customer satisfaction.
• Support customer pickup and order handoff, address customer concerns, and escalate issues when appropriate.
• Assist with coordinating daily order volume and department workflow; monitor incoming orders and prioritize work based on scheduled pickup or delivery times.
• Ensure orders are properly picked, organized, staged, and stored, and that refrigerated, frozen, and ambient products are handled appropriately.
• Help ensure department equipment and supplies are available and maintained; support opening and closing procedures and overall department readiness.
• Assist with assigning daily responsibilities and providing direction to Home Shopping associates.
• Train associates on order picking, product selection, substitutions, staging, customer service, and department procedures.
• Monitor associate workflow and help ensure orders are completed accurately and efficiently; provide coaching and direction when opportunities are identified.
• Support cross-training and associate development to maintain appropriate department coverage.
• Review orders for accuracy and proper product selection; ensure associates meet freshness and quality expectations and help minimize incorrect items, missing products, and other order-quality issues.
• Ensure appropriate handling and separation of products during picking and staging; communicate recurring inventory or product-availability issues to store leadership.
• Maintain clean and organized picking, staging, storage, and customer pickup areas; follow food safety, sanitation, workplace safety, company policies, and Home Shopping procedures.
• Assist with monitoring order volume, fulfillment progress, and department workload; complete required documentation and records.
• Communicate operational concerns, customer issues, and staffing needs to department and store leadership.
• Assist with inventory and out-of-stock concerns impacting customer orders and support department scheduling and coverage as directed.
• Perform other duties as assigned.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of earned wages before payday through the company's partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k)
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements
• Training, career growth, and development
• An inclusive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed