Assistant Home Shopping Manager

Albertsons • Arlington, TX

6d

About The Position

The Assistant Home Shopping Manager supports daily Home Shopping Department operations, helping ensure online customer orders are picked accurately, completed on time, and fulfilled with excellent customer service. The role assists with coordinating workflow, training associates, maintaining order accuracy and product quality, addressing inventory availability, and ensuring department readiness. It also supports customer pickup, department documentation, inventory concerns, and scheduling coverage as directed.

Responsibilities

• Provide friendly, professional, and efficient service to Home Shopping customers; address concerns and escalate issues when appropriate.
• Ensure orders are picked, staged, and completed accurately within established timeframes, with product selections meeting quality and freshness expectations.
• Assist with substitutions and unavailable items while maintaining customer satisfaction, and support pickup and order handoff as needed.
• Coordinate daily order volume and department workflow; monitor incoming orders and prioritize work according to pickup or delivery times.
• Ensure orders are organized, staged, and stored appropriately, including proper handling of refrigerated, frozen, and ambient products.
• Help maintain department equipment and supplies, support opening and closing procedures, and ensure department readiness.
• Assist with assigning daily responsibilities and directing Home Shopping associates.
• Train associates in order picking, product selection, substitutions, staging, customer service, and department procedures.
• Monitor associate workflow, coach and provide direction when needed, and support cross-training and associate development.
• Review orders and product selections for accuracy and quality; help minimize incorrect items, missing products, and other order-quality issues.
• Communicate recurring inventory or product-availability issues to appropriate store leadership.
• Maintain clean and organized picking, staging, storage, and customer pickup areas; follow food safety, sanitation, workplace safety, and company procedures.
• Complete required department documentation and records; monitor order volume, fulfillment progress, and workload.
• Communicate operational concerns, customer issues, and staffing needs to department and store leadership.
• Assist with inventory and out-of-stock concerns affecting customer orders, and support department scheduling and coverage as directed.
• Perform other duties as assigned.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of earned wages before payday through a partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k)
• Time off, including vacation, holidays, and sick pay
• Training, career growth, and development
• Inclusive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed