Assistant Home Shopping Manager

Albertsons Companies • Durant, OK

7d

About The Position

The Assistant Home Shopping Manager supports the Home Shopping Manager in leading daily operations of the online shopping, pickup, and delivery program. The role assists with supervising associates, ensuring accurate order fulfillment, maintaining exceptional customer service, and improving operational efficiency. It coordinates order selection, staging, and customer pickup while supporting department sales, productivity, and customer satisfaction goals.

The position also supports department workflows, staff training and development, quality control, inventory management, safety, and compliance. The Assistant Home Shopping Manager may serve as acting department leader when the Home Shopping Manager is absent.

Requirements

• Strong customer service, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic computer and inventory management skills.
• Ability to frequently lift, carry, push, and pull up to 50 pounds.
• Ability to stand, walk, bend, reach, and perform repetitive motions throughout the workday.
• Ability to work in refrigerated and freezer environments as needed.
• Ability to safely operate carts, pallet jacks, and other department equipment.
• Flexible availability, including mornings, evenings, weekends, and holidays.

Nice To Haves

• High school diploma or equivalent.
• Previous grocery, retail, e-commerce, fulfillment, or customer service experience.
• Prior leadership or supervisory experience.
• Experience with online order fulfillment systems.

Responsibilities

• Assist in overseeing daily Home Shopping operations, including online order fulfillment, staging, pickup, and delivery coordination.
• Support department goals for order accuracy, on-time fulfillment, and customer satisfaction.
• Monitor workflow and adjust staffing or priorities to maintain efficient operations.
• Ensure orders are picked, packed, and staged according to company standards.
• Help maintain equipment, supplies, and operational readiness.
• Provide customer service by answering order questions, handling substitutions and pickups, resolving issues, and addressing concerns promptly and professionally.
• Support customer loyalty through positive interactions and service recovery.
• Assist with supervising, training, coaching, and developing Home Shopping associates.
• Assign daily tasks and monitor associate performance and productivity.
• Support onboarding and training of new associates and foster teamwork, accountability, and a positive work environment.
• Serve as acting department leader in the absence of the Home Shopping Manager.
• Monitor order accuracy and quality during the picking process and ensure substitutions follow company guidelines and customer preferences when possible.
• Ensure fresh, frozen, and refrigerated items are handled according to food safety requirements.
• Review department performance metrics and identify opportunities for improvement.
• Help resolve inventory, fulfillment, and operational issues.
• Monitor product availability and communicate out-of-stock concerns to store and department leadership.
• Assist with inventory management, shrink reduction, and operational audits.
• Keep staging areas, storage locations, equipment, and department work areas organized and maintained.
• Support department initiatives and process improvements.
• Ensure compliance with company policies, food safety procedures, operational standards, and regulatory requirements.
• Promote workplace safety and proper use of department equipment, including safe lifting, transporting, and handling of merchandise.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through the company's partnership with Stream.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements.
• Training, career growth, and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED