Assistant Home Shopping Manager

Albertsons Companies • Longview, TX

9d • Onsite

About The Position

The Assistant Drive Up & Go (D.U.G.) Manager supports the D.U.G. Manager in overseeing online order fulfillment, curbside pickup, and home delivery operations. The role helps lead the D.U.G. team, promote exceptional customer service, maintain productivity standards, and deliver an outstanding omnichannel shopping experience. The assistant leads the department when the D.U.G. Manager is absent and helps manage staffing, associate development, fulfillment operations, customer issues, performance metrics, inventory coordination, and food safety compliance.

This position works in a fast-paced retail environment with changing priorities and may involve work in refrigerated and freezer areas. The role requires standing, walking, bending, reaching, lifting and carrying up to 50 pounds, pushing and pulling loaded carts, and repetitive motions associated with shopping and order fulfillment. Flexible availability, including evenings, weekends, and holidays, is required.

Requirements

• High school diploma or equivalent preferred.
• Previous retail, grocery, e-commerce, or supervisory experience preferred.
• Strong leadership and customer service skills.
• Excellent communication and organizational abilities.
• Ability to work effectively in a fast-paced environment with changing priorities.
• Basic computer and mobile technology proficiency.
• Flexible availability, including evenings, weekends, and holidays.
• Ability to stand, walk, bend, reach, and lift throughout the shift.
• Frequently lift and carry up to 50 pounds.
• Push and pull loaded carts for extended periods.
• Work in various store departments, including refrigerated and freezer environments.
• Perform repetitive motions associated with shopping and order fulfillment.
• Strong problem-solving and decision-making skills; dependability, adaptability, accountability, and attention to detail.

Nice To Haves

• Previous retail, grocery, e-commerce, or supervisory experience.
• High school diploma or equivalent.

Responsibilities

• Assist in supervising the daily operations of the Drive Up & Go department and lead it in the D.U.G. Manager’s absence.
• Support hiring, onboarding, training, and development of D.U.G. associates; coach team members, provide performance feedback, and promote accountability and teamwork.
• Help ensure staffing levels meet business demands and order volume.
• Oversee accurate selection, staging, and preparation of customer orders, ensuring orders are completed on time and meet quality standards.
• Monitor order queues and prioritize workloads to maintain service-level expectations.
• Verify product quality, freshness, and accuracy before pickup or delivery; assist associates with substitutions and out-of-stock solutions.
• Provide timely, professional customer service; resolve customer concerns, order issues, and service recovery situations; support a seamless pickup and delivery experience.
• Track performance metrics including pick rate, order accuracy, on-time fulfillment, and customer satisfaction; identify opportunities to improve efficiency and productivity.
• Ensure proper use of handheld devices, software applications, and operational tools; monitor workflows and adjust resources to meet business needs.
• Assist with company initiatives and process improvements.
• Collaborate with department managers to maintain product availability and accuracy; communicate inventory concerns, substitutions, and customer trends; help reduce shortages and improve item fulfillment rates.
• Ensure food safety, sanitation, quality, and company safety standards are followed; properly handle fresh, refrigerated, frozen, and specialty products.
• Maintain clean and organized staging, storage, and work areas.
• Support store-wide operational goals through effective collaboration.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through a partnership with Stream.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements.
• Leaders invested in training, career growth, and development.
• An inclusive work environment with talented colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED