Assistant Home Shopping Manager

Albertsons • Longview, TX

8d • Onsite

About The Position

The Assistant Drive Up & Go (D.U.G.) Manager supports the D.U.G. Manager in overseeing online order fulfillment, curbside pickup, and home delivery operations. The role helps lead the D.U.G. team, maintain productivity standards, deliver exceptional customer service, and support operational excellence for an omnichannel shopping experience. The assistant leads the department when the D.U.G. Manager is absent and helps ensure staffing matches business demands and order volume.

The position oversees accurate and timely selection, staging, and preparation of customer orders; monitors work queues and prioritizes workloads; and verifies product quality, freshness, and accuracy. It also supports customer service and recovery, tracks performance metrics, improves workflows, collaborates with other store departments on product availability, and helps implement company initiatives. The role trains, coaches, and develops associates while ensuring food safety, sanitation, quality, and safety standards are followed.

The work requires standing, walking, bending, reaching, lifting and carrying up to 50 pounds, pushing and pulling loaded carts, repetitive shopping and fulfillment motions, and working in refrigerated and freezer areas. Availability must be flexible, including evenings, weekends, and holidays.

Requirements

• High school diploma or equivalent preferred.
• Previous retail, grocery, e-commerce, or supervisory experience preferred.
• Strong leadership and customer service skills.
• Excellent communication and organizational abilities.
• Ability to work effectively in a fast-paced environment with changing priorities.
• Basic computer and mobile technology proficiency.
• Flexible availability, including evenings, weekends, and holidays.
• Ability to stand, walk, bend, reach, and lift throughout the shift.
• Frequently lift and carry up to 50 pounds.
• Ability to push and pull loaded carts for extended periods.
• Ability to work in store departments including refrigerated and freezer environments.
• Ability to perform repetitive motions associated with shopping and order fulfillment.
• Strong team-building, attention-to-detail, problem-solving, decision-making, dependability, adaptability, and accountability skills.

Responsibilities

• Assist in supervising daily Drive Up & Go department operations and lead the department in the D.U.G. Manager’s absence.
• Support hiring, onboarding, training, and development of D.U.G. associates; provide coaching and performance feedback.
• Help maintain staffing levels appropriate to business demands and order volume.
• Oversee accurate selection, staging, and preparation of customer orders, ensuring they are completed on time and meet quality standards.
• Monitor order queues and prioritize work to meet service expectations.
• Verify product quality, freshness, and accuracy before pickup or delivery; assist associates with substitutions and out-of-stock solutions.
• Provide professional customer service, resolve concerns and order issues, and support service recovery.
• Help ensure seamless pickup and delivery experiences and maintain focus on customer satisfaction.
• Track pick rate, order accuracy, on-time fulfillment, and customer satisfaction metrics; identify opportunities to improve efficiency and productivity.
• Ensure proper use of handheld devices, software applications, and operational tools; monitor workflow and adjust resources as needed.
• Assist with company initiatives and process improvements.
• Collaborate with department managers on product availability and accuracy; communicate inventory concerns, substitutions, and customer trends.
• Help reduce order shortages and improve item fulfillment rates while supporting store-wide operational goals.
• Ensure food safety, sanitation, quality, and company safety standards are followed; handle fresh, refrigerated, frozen, and specialty products properly.
• Maintain clean and organized staging, storage, and work areas.
• Train associates on customer service, shopping accuracy, fulfillment procedures, and safety; recognize and develop team members.
• Promote accountability, teamwork, and operational consistency.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through Stream.
• Associate discounts.
• Medical, dental, 401(k), and other health and financial well-being benefits for eligible associates.
• Vacation, holiday, and sick pay.
• Training, career growth, and development.
• Inclusive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED