Home Shopping Dept. Manager

Albertsons • Lander, WY

1d

About The Position

The Home Shopping Dept. Manager leads Drive Up & Go (DUG) daily operations in a fast-paced grocery environment. The role oversees the order fulfillment process, including picking, staging, loading, and handing orders off to customers, while ensuring an exceptional customer experience, accurate and high-quality orders, and on-time fulfillment. The manager supervises, trains, and schedules Personal Shoppers; monitors performance targets and e-commerce sales goals; and ensures compliance with company policies, food safety standards, and operational procedures. The position also maintains clean and organized DUG and store areas, uses handheld systems to manage and verify orders, and ensures proper handling of ambient, chilled, and frozen products.

The role requires customer-service orientation, leadership and team motivation, effective communication, sound time management, adaptability, problem-solving, attention to detail, and accountability. It also involves operational execution, performance management, associate coaching, fulfillment accuracy, workflow improvement, policy compliance, inventory awareness, and use of e-commerce tools and systems. The position includes physical activity such as lifting, carrying, pushing, pulling, and standing for extended periods, as well as working efficiently in a fast-paced, high-volume setting.

Requirements

• Customer-focused mindset and strong service orientation.
• Leadership and team-motivation skills.
• Effective communication with associates and customers.
• Time management and prioritization skills.
• Adaptability in a fast-paced environment.
• Problem-solving and decision-making skills.
• Attention to detail, reliability, accountability, and a positive attitude.
• Ability to collaborate with a team.
• Operational leadership and execution skills.
• Performance management and accountability skills.
• Ability to train and coach associates.
• Order fulfillment accuracy and efficiency.
• Process improvement and workflow management skills.
• Compliance and policy adherence.
• Inventory awareness and product-handling knowledge.
• Ability to use technology such as handheld scanners and ordering systems.
• Knowledge of store layout and product locations, including ambient, chilled, and frozen categories.
• Knowledge of grocery products, quality standards, and pricing.
• Knowledge of company policies, procedures, and food safety standards.
• Knowledge of e-commerce and online order fulfillment systems.
• Basic math skills for pricing, quantities, and order accuracy.
• Basic scheduling and workforce-planning knowledge.
• Knowledge of workplace safety and compliance expectations.
• Ability to multitask and manage competing priorities.
• Ability to lead independently and within a team.
• Ability to locate and pick items accurately and quickly.
• Ability to meet deadlines and time-sensitive fulfillment goals.
• Ability to learn and use company systems and tools.
• Ability to follow written and verbal instructions.
• Ability to maintain consistent attendance and flexible scheduling.
• Physical ability to lift, carry, push, pull, and stand for extended periods.
• Ability to work efficiently in a fast-paced, high-volume environment.

Responsibilities

• Lead and oversee daily Drive Up & Go operations, including picking, staging, loading, and order handoff.
• Ensure an exceptional customer experience from order selection through delivery.
• Monitor order accuracy, quality, and on-time fulfillment.
• Supervise, train, and schedule Personal Shoppers.
• Track and ensure performance targets and e-commerce sales goals are met.
• Maintain compliance with company policies, food safety standards, and operational procedures.
• Oversee cleanliness and organization of DUG and store areas.
• Use handheld systems to manage and verify orders.
• Ensure proper product handling across ambient, chilled, and frozen categories.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay.
• Training, career growth, and development.
• An inclusive work environment with colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed