Home Shopping Dept. Manager

Albertsons Companies • Lander, WY

2d

About The Position

The Home Shopping Dept. Manager leads the store’s Drive Up & Go (DUG) daily operations, including picking, staging, loading, and handing off customer orders. The role focuses on delivering an exceptional customer experience, maintaining order accuracy and quality, and meeting on-time fulfillment and e-commerce sales goals. The manager supervises, trains, and schedules Personal Shoppers; monitors performance; ensures compliance with company policies, food safety standards, and operational procedures; and maintains clean, organized DUG and store areas. The role uses handheld systems to manage and verify orders and ensures proper handling of ambient, chilled, and frozen products.

This position requires customer-focused leadership, strong communication and time-management skills, adaptability, accountability, and the ability to work effectively in a fast-paced, high-volume environment. It also involves extended periods of standing and physical tasks such as lifting, carrying, pushing, and pulling.

Requirements

• Customer-focused mindset and strong service orientation.
• Leadership skills and ability to motivate a team.
• Effective communication with associates and customers.
• Time management and prioritization skills.
• Adaptability in a fast-paced environment.
• Problem-solving and decision-making ability.
• Attention to detail.
• Reliability and accountability.
• Positive attitude and ability to collaborate with a team.
• Operational leadership and execution skills.
• Performance management and accountability skills.
• Ability to train and coach associates.
• Order fulfillment accuracy and efficiency.
• Process improvement and workflow management skills.
• Compliance and policy adherence.
• Inventory awareness and product-handling knowledge.
• Ability to use technology, including handheld scanners and ordering systems.
• Customer experience management skills.
• Knowledge of store layout and product locations, including ambient, chilled, and frozen areas.
• Knowledge of grocery products, quality standards, and pricing.
• Knowledge of company policies, procedures, and food safety standards.
• Knowledge of e-commerce and online order fulfillment systems.
• Basic math skills for pricing, quantities, and order accuracy.
• Basic knowledge of scheduling and workforce planning.
• Knowledge of workplace safety and compliance expectations.
• Ability to multitask and manage competing priorities.
• Ability to lead independently and within a team environment.
• Ability to locate and pick items accurately and quickly.
• Ability to meet deadlines and time-sensitive fulfillment goals.
• Ability to learn and effectively use company systems and tools.
• Ability to follow written and verbal instructions.
• Ability to maintain consistent attendance and flexible scheduling.
• Physical ability to lift, carry, push, pull, and stand for extended periods.
• Ability to work efficiently in a fast-paced, high-volume environment.

Responsibilities

• Lead and oversee daily Drive Up & Go operations, including picking, staging, loading, and order handoff.
• Ensure an exceptional customer experience from order selection through delivery.
• Monitor order accuracy, quality, and on-time fulfillment.
• Supervise, train, and schedule Personal Shoppers.
• Track performance targets and ensure e-commerce sales goals are met.
• Maintain compliance with company policies, food safety requirements, and operational procedures.
• Oversee cleanliness and organization of DUG and store areas.
• Use handheld systems to manage and verify orders.
• Ensure proper handling of ambient, chilled, and frozen products.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay; eligibility requirements apply.
• Training, career growth, and development support.
• Inclusive work environment with colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed