Home Shopping Manager

Albertsons Companies • Dallas, TX

3d

About The Position

The Home Shopping Manager leads all aspects of the store’s online shopping, order fulfillment, pickup, and delivery operations. The role is responsible for exceptional customer service, operational efficiency, order accuracy, associate development, and growth in digital sales. The manager is accountable for department sales goals, customer satisfaction, and ensuring orders are fulfilled accurately, safely, and on time.

The position oversees daily department operations, staffing and scheduling, customer service, team development, sales and financial performance, inventory and quality control, safety and compliance, and the use of fulfillment technology and performance metrics.

Requirements

• High school diploma or equivalent.
• Previous retail, e-commerce, fulfillment, grocery, or customer service experience.
• Strong leadership and organizational skills.
• Excellent customer service and communication abilities.
• Comfort using computer systems, mobile devices, and fulfillment technology.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Knowledge of e-commerce and online order fulfillment operations, customer service and service recovery, productivity and labor management, inventory control and order accuracy, team leadership and associate development, technology systems and handheld devices, food safety and operational compliance, communication, organization, and problem-solving.

Nice To Haves

• Supervisory or management experience.

Responsibilities

• Direct daily Home Shopping Department operations, including order selection, staging, pickup, and delivery.
• Monitor order volume and allocate resources to meet service-level expectations.
• Ensure orders are selected accurately and fulfilled within established timeframes.
• Oversee order staging, storage, and handoff to maintain product quality and order integrity.
• Maintain operational readiness during peak periods and promotions, and ensure department equipment and technology systems function properly.
• Deliver an excellent online shopping and pickup experience; respond professionally to customer questions, concerns, substitutions, and service issues.
• Monitor customer feedback and implement improvements while promoting a customer-first culture.
• Recruit, train, coach, and develop associates; create schedules aligned with demand and operational needs.
• Monitor performance, provide coaching and recognition, and take corrective action when needed.
• Foster accountability, teamwork, and customer service excellence.
• Drive digital sales and online shopping participation; monitor productivity, labor utilization, and performance metrics.
• Support sales, labor, and profitability goals, analyze operational reports, and implement efficiency improvements while maintaining service standards.
• Ensure product selection standards, substitution quality, product availability, freshness, quality, and presentation are maintained.
• Partner with department managers to address out-of-stock conditions and improve inventory accuracy; support shrink reduction and inventory control.
• Ensure compliance with company policies, food safety standards, and operational procedures.
• Maintain safe work practices and clean, organized, hazard-free department areas; conduct operational reviews and safety inspections.
• Support loss prevention and inventory management programs.
• Use online shopping platforms and fulfillment systems; monitor order accuracy, fulfillment speed, customer satisfaction, and productivity.
• Troubleshoot system issues and escalate concerns as needed; train associates on technology and process improvements.
• Ensure accurate reporting and completion of department documentation.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through a partnership with Stream.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements.
• Training, career growth, and development.
• An inclusive work environment with colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED