Home Medical Equipment Specialist I

Mayo Clinic • Phoenix, AZ

1d

About The Position

The HME Specialist I is the first of multiple career opportunities within Mayo Clinic Stores. The role assists patients with selecting home medical equipment and provides training in accordance with provider prescriptions. It gathers registration and insurance information accurately and efficiently, processes information for payment according to payer requirements, and handles private patient information confidentially and in compliance with applicable requirements.

The specialist also helps maintain store inventory, including cycle counts and perpetual inventory, and performs duties with attention to patients’ ages and abilities. Depending on the store location, products and services may include mobility aids, breast pumps, CPAP machines and supplies, over-the-counter compression garments or braces training, ostomy and urology supplies, wound care supplies, oxygen services, and other durable medical equipment or medical supplies. The position may be assigned to the medical supply store floor or a call center environment.

During selection, candidates may be asked to complete a prerecorded OnDemand interview at their convenience. Mayo Clinic will review the final recording and notify candidates of next steps. This vacancy is not eligible for visa sponsorship or transfer, and Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Requirements

• High school diploma or equivalent.
• Effectively read, write, speak, and understand English.
• Ability to learn technical tasks and follow written and verbal directions.
• Comfort using technology, problem-solving, and working efficiently with software applications.
• Exceptional customer service and communication skills, a high level of professionalism, and the ability to have crucial conversations.
• Proven ability to multitask and make sound customer-service decisions.
• Ability to work independently as needed.
• Physical and mental stamina to withstand a fast-paced environment; may be on feet or sitting 90–100% of the time.
• Ability to tolerate repetitive hand motion.
• Ability to lift up to 50 pounds.
• Must be current on all applicable annual competencies.
• For locations requiring use of a company vehicle, a valid driver’s license and clean driving record are required.

Nice To Haves

• Prior customer service, sales, healthcare, or patient care experience.
• Prior durable medical equipment (DME) experience.
• Knowledge of Medicare, Medicaid, and/or private insurance billing, with attention to detail.

Responsibilities

• Assist patients with product selection and training for home medical equipment in accordance with provider prescriptions.
• Gather registration and insurance information accurately and efficiently.
• Process information for payment according to payer requirements.
• Handle private patient information in a compliant and confidential manner.
• Help maintain store inventory, including inventory cycle counts and perpetual inventory.
• Perform duties with attention to the age and ability considerations of patients.
• Provide relevant durable medical equipment, supplies, and services depending on store location.
• Work on the medical supply store floor or in a call center environment as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED