Home Medical Equipment Specialist I
About The Position
The Home Medical Equipment Specialist I is an entry-level career opportunity within Mayo Clinic Stores. The role assists patients in selecting and learning to use home medical equipment according to provider prescriptions. It gathers registration and insurance information, processes payment information according to payer requirements, and protects private patient information. The specialist also helps maintain store inventory, including cycle counts and perpetual inventory, and adapts service to patients’ ages and abilities. Depending on the store location, equipment and supplies may include mobility aids, breast pumps, CPAP machines and supplies, compression products or braces, ostomy and urology supplies, wound-care supplies, oxygen services, and other durable medical equipment or medical supplies. The role may be assigned to the medical supply store floor or a call-center environment. Applicants may be asked to complete a prerecorded OnDemand interview during selection.
Requirements
- High school diploma or equivalent.
- Effectively read, write, speak, and understand English.
- Ability to learn technical tasks and follow written and verbal directions.
- Comfort using technology, problem-solving, and software applications.
- Exceptional customer service and communication skills, professionalism, and ability to have crucial conversations.
- Proven ability to multitask and make sound customer-service decisions.
- Ability to work independently as needed.
- Physical and mental stamina for a fast-paced environment; may be on feet or sitting 90–100% of the time.
- Ability to tolerate repetitive hand motion and lift up to 50 pounds.
- Must be current on all applicable annual competencies.
- For locations requiring use of a company vehicle, a valid driver’s license and clean driving record are required.
Nice To Haves
- Prior customer service, sales, healthcare, or patient-care experience.
- Prior durable medical equipment (DME) experience; preferred but not required.
- Knowledge of Medicare, Medicaid, and/or private insurance billing, with attention to detail.
Responsibilities
- Assist patients with product selection and training for home medical equipment in accordance with provider prescriptions.
- Accurately gather registration and insurance information and process information for payment according to payer requirements.
- Handle private patient information compliantly and confidentially.
- Assist with store inventory maintenance, including inventory cycle counts and perpetual inventory.
- Perform duties attentively to patients’ age and ability considerations.
- Provide patients with applicable durable medical equipment and medical supplies depending on store location.
- Work on the medical supply store floor or in a call-center environment, as assigned.
Benefits
- Multiple medical plan options.
- Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
- Affordable vision plan with a national network.
- Health savings and flexible spending accounts for eligible expenses.
- Competitive retirement package.
- Continuing education and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
