Home Medical Equipment Specialist I

Mayo Clinic • Rochester, MN

1d • $22 - $30 • Hybrid

About The Position

The HME Specialist I is an entry-level career opportunity within Mayo Clinic Stores. The role assists patients with selecting and learning to use home medical equipment in accordance with provider prescriptions. It gathers registration and insurance information accurately and efficiently and processes information for payment according to payer requirements, while handling private patient information confidentially and in compliance with applicable requirements.

The specialist helps maintain store inventory, including cycle counts and perpetual inventory. Duties are performed with attention to each patient's age and abilities. Depending on the store location, products and services may include mobility aids, breast pumps, CPAP machines and supplies, over-the-counter compression products or braces training, ostomy and urology supplies, wound care supplies, oxygen services, and other durable medical equipment or medical supplies. The position may be assigned to the medical supply store floor or a call center environment. This is a hybrid position; eligible candidates must live within 60 miles of the Mayo Clinic–Rochester campus to meet on-site business needs.

Requirements

• High school diploma or equivalent.
• Effectively read, write, speak, and understand English.
• Ability to learn technical tasks and follow written and verbal directions.
• Comfort with technology, problem solving, and software applications.
• Exceptional customer service and communication skills, professionalism, and ability to have crucial conversations.
• Proven ability to multitask and make sound customer-service decisions.
• Ability to work independently as needed.
• Physical and mental stamina for a fast-paced environment; may be on feet or sitting 90–100% of the time.
• Ability to tolerate repetitive hand motion and lift up to 50 pounds.
• Must be current on all applicable annual competencies.
• For locations requiring use of a company vehicle, a valid driver's license and clean driving record are required.

Nice To Haves

• Prior customer service, sales, healthcare, or patient care experience.
• Prior durable medical equipment (DME) experience; preferred but not required.
• Knowledge of Medicare, Medicaid, and/or private insurance billing, with attention to detail.

Responsibilities

• Assist patients with home medical equipment selection and training in accordance with provider prescriptions.
• Gather registration and insurance information accurately and efficiently.
• Process information for payment according to payer requirements.
• Handle private patient information in a compliant and confidential manner.
• Help maintain store inventory, including inventory cycle counts and perpetual inventory.
• Perform duties with attention to patients' age and ability considerations.
• Provide applicable medical equipment, supplies, or services depending on store location.
• Work on the medical supply store floor or in a call center environment, as assigned.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• HSA and FSAs for eligible expenses.
• Competitive retirement package.
• Competitive compensation.
• Comprehensive benefit plans.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED