Home Medical Equipment Representative

Intermountain Health • Salt Lake City, UT

3d • $20 - $26

About The Position

The Home Medical Equipment Coordinator is responsible for intake, coordination, and timely implementation of Home Medical Equipment (HME) and supply orders. The role serves as a liaison among referral sources, providers, patients, and internal service lines, ensuring accurate documentation, verification of medical necessity, and clear communication throughout the order process. The coordinator manages patient orders from referral review through delivery and provides patient education. They facilitate one-on-one equipment setups or fittings and instruct patients and caregivers on equipment use, care, and safety. In a Field/Delivery role, the coordinator makes timely deliveries of HME products and supplies to customers.

The position is based in South Jordan, Utah, with a Monday–Friday schedule from 9:30 a.m. to 5:00 p.m. and work two Saturdays per month. It is scheduled for 40 hours per week. The hourly pay range is $19.50–$26.48, with the actual rate dependent on experience.

Requirements

• Demonstrated customer service experience, with professionalism, empathy, and responsiveness.
• Ability to work independently with self-motivation, accountability, and sound judgment.
• Excellent verbal, written, and interpersonal communication skills, including the ability to interact effectively with diverse individuals.
• Strong attention to detail, accuracy, and dependability in managing tasks and documentation.
• Effective organizational and time-management skills, including the ability to prioritize and manage multiple responsibilities.
• Proficiency with basic computer applications, including word processing, spreadsheets, databases, internet, email, and scheduling tools.
• Ability to understand and speak English clearly, follow verbal and written instructions, and communicate effectively with patients and team members.
• Ability to adapt to changing priorities and collaborate in a team-oriented environment.
• For Field/Delivery positions: current driver's license, insurance, reliable transportation, and an acceptable driving record; these will be verified.

Nice To Haves

• Experience working with home or durable medical equipment.
• Experience coordinating office operations and administrative tasks.
• Experience providing direct or supportive patient care.

Responsibilities

• Respond promptly and courteously to phone calls, emails, chats, and in-person inquiries; triage and route communications to the appropriate department or staff.
• Coordinate patient intake and order processing by gathering referral information, entering data into the Electronic Medical Record (EMR), and verifying insurance benefits or self-pay status.
• Manage delivery and fulfillment of medical equipment and supplies, selecting suitable delivery methods and coordinating timely delivery with delivery staff or services.
• Support patient discharges and transitions of care by working with hospital liaisons and case managers to arrange appropriate and timely home equipment setup.
• Provide one-on-one patient support, including equipment education and fittings, and verify equipment selections align with physician orders and patient-specific needs.
• Process Point of Sale (POS) transactions by entering orders, receiving payments, and coordinating delivery or patient pickup in clinical and retail settings.
• Collaborate across departments, maintain effective internal and external relationships, and contribute to daily workflow organization and prioritization.
• Address concerns promptly and maintain working knowledge of Medicare, Medicaid, third-party billing requirements, and privacy and confidentiality regulations.
• For Field/Delivery roles, make timely deliveries of HME products and supplies to customers.

Benefits

• A benefits package described as supporting well-being across mind, body, and spirit, with programs intended to foster a sustainable culture of wellness.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed