Home Medical Equipment Driver

Intermountain Health•Salt Lake City, UT

10d•$20 - $26

About The Position

The Home Medical Equipment Coordinator is responsible for intake, coordination, and timely implementation of Home Medical Equipment (HME) and supply orders. The role serves as a liaison among referral sources, providers, patients, and internal service lines, ensuring accurate documentation, verifying medical necessity, and maintaining clear communication throughout the order process. Coordinators manage patient orders from referral review through delivery coordination and patient education, including one-on-one equipment set-ups or fittings and instruction for patients and caregivers on equipment use, care, and safety. In a Field/Delivery role, the coordinator makes timely deliveries of HME products and supplies to customers. The role is based in South Jordan, Utah, with 40 scheduled hours per week. The stated hourly range is $19.50–$26.48, with the actual rate dependent on experience.

Requirements

Demonstrated customer service experience, with professionalism, empathy, and responsiveness.
Ability to work independently with self-motivation, accountability, and sound judgment.
Excellent verbal, written, and interpersonal communication skills and ability to interact effectively with diverse individuals.
Strong attention to detail, accuracy, and dependability in managing tasks and documentation.
Effective organization and time management, including ability to prioritize and manage multiple responsibilities.
Proficiency with basic computer applications, including word processing, spreadsheets, databases, internet, email, and scheduling tools.
Ability to understand and speak English clearly, follow verbal and written instructions, and communicate effectively with patients and team members.
Ability to adapt to changing priorities and work collaboratively in a team-oriented environment.
For Field/Delivery positions: current driver's license, insured and reliable transportation, and an acceptable driving record; these will be verified.

Nice To Haves

Experience working with home or durable medical equipment.
Experience coordinating office operations and administrative tasks.
Experience providing direct or supportive patient care.

Responsibilities

Respond promptly and courteously to phone calls, emails, chats, and in-person inquiries; triage and route communications to appropriate departments or staff.
Gather referral information, enter order data into the Electronic Medical Record (EMR), and verify insurance benefits or self-pay status at intake.
Manage delivery and fulfillment of medical equipment and supplies, selecting appropriate delivery methods and coordinating with delivery staff or services to ensure timely fulfillment.
Support patient discharges and transitions of care by working with hospital liaisons and case managers to arrange timely, appropriate home equipment setup.
Provide one-on-one patient support, equipment education, and fittings; verify equipment selections align with physician orders and patient-specific needs.
Process Point of Sale (POS) transactions by entering orders, receiving payments, and coordinating delivery or patient pick-up in clinical and retail settings.
Collaborate across departments, maintain effective internal and external relationships, and contribute to daily workflow organization and prioritization.
Address concerns promptly and maintain working knowledge of Medicare, Medicaid, third-party billing requirements, and privacy and confidentiality regulations.
For Field/Delivery positions, make timely deliveries of HME products and supplies to customers.