Home Medical Equipment Representative

Intermountain Health • Salt Lake City, UT

11d • $20 - $26

About The Position

The Home Medical Equipment Coordinator is responsible for intake, coordination, and timely implementation of Home Medical Equipment (HME) and supply orders. The role serves as a liaison among referral sources, providers, patients, and internal service lines, ensuring accurate documentation, verification of medical necessity, and clear communication throughout the order process. The coordinator manages orders from referral review through delivery coordination and patient education, including individual equipment setups or fittings and instruction for patients and caregivers on equipment use, care, and safety. In field or delivery roles, the coordinator also makes timely deliveries of HME products and supplies to customers.

The position is scheduled Wednesday through Saturday, 10:00 a.m. to 8:30 p.m., with holidays required. Training takes place Monday through Friday, 8:00 a.m. to 4:30 p.m. for six weeks before the employee transitions to the hired shift. The role is based in South Jordan, Utah, and is scheduled for 40 hours per week.

Requirements

• Demonstrated experience in a customer service role, with professionalism, empathy, and responsiveness.
• Ability to work independently with self-motivation, accountability, and sound judgment.
• Excellent verbal, written, and interpersonal communication skills, including the ability to interact effectively with diverse individuals.
• Strong attention to detail, accuracy, and dependability in managing tasks and documentation.
• Effective organizational and time-management skills, including the ability to prioritize and manage multiple responsibilities.
• Proficiency with basic computer applications, including word processing, spreadsheets, databases, internet, email, and scheduling tools.
• Ability to understand and speak English clearly, follow verbal and written instructions, and communicate effectively with patients and team members.
• Ability to adapt to changing priorities and work collaboratively in a team-oriented environment.
• For field or delivery positions: current driver's license, insurance and reliable transportation, and an acceptable driving record; these will be verified.

Nice To Haves

• Experience working with home or durable medical equipment.
• Experience coordinating office operations and administrative tasks.
• Experience providing direct or supportive patient care.

Responsibilities

• Respond promptly and courteously to phone calls, emails, chats, and in-person inquiries; triage and route communications to the appropriate staff or departments.
• Coordinate patient intake and order processing by collecting referral information, entering data into the Electronic Medical Record (EMR), and verifying insurance benefits or self-pay status.
• Coordinate the delivery and fulfillment of medical equipment and supplies, selecting suitable delivery methods and working with delivery staff or services to ensure timely fulfillment.
• Support patient discharges and transitions of care by coordinating with hospital liaisons and case managers to arrange appropriate equipment setup for home use.
• Provide one-on-one patient support, equipment education, and fittings; confirm equipment selections align with physician orders and patient-specific needs.
• Process Point of Sale (POS) transactions by entering orders, receiving payments, and coordinating delivery or patient pickup in clinical and retail settings.
• Collaborate across departments, maintain effective internal and external relationships, and contribute to daily workflow organization and prioritization.
• Address concerns and problems promptly while maintaining working knowledge of Medicare, Medicaid, third-party billing requirements, and privacy and confidentiality regulations.
• For field or delivery positions, make timely deliveries of HME products and supplies to customers.

Benefits

• A comprehensive benefits package described as supporting caregiver well-being across physical, mental, and spiritual health, and a sustainable culture of wellness.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed