Home Medical Equipment Specialist I
About The Position
The Home Medical Equipment Specialist I is an entry-level career opportunity within Mayo Clinic Stores. The specialist assists patients with selecting home medical equipment and provides training in accordance with provider prescriptions. The role gathers registration and insurance information, processes payments according to payer requirements, protects confidential patient information, and helps maintain store inventory through cycle counts and perpetual inventory tasks. Patient interactions should account for each patient's age and abilities. Depending on the store location, the specialist may provide mobility aids, breast pumps, CPAP machines and supplies, compression products or braces, ostomy and urology supplies, wound care supplies, oxygen services, and other durable medical equipment or medical supplies. The role may be assigned to a medical supply store floor or a call center. This is a hybrid position, and eligible candidates must live within 60 miles of the Mayo Clinic-Rochester campus to meet on-site expectations based on business needs.
Requirements
- High school diploma or equivalent.
- Effectively read, write, speak, and understand English.
- Ability to learn technical tasks and follow written and verbal directions.
- Comfort using technology, problem-solving, and software applications.
- Exceptional customer service and communication skills, professionalism, and ability to have crucial conversations.
- Proven ability to multitask and make sound customer-service decisions.
- Ability to work independently as needed.
- Physical and mental stamina to manage a fast-paced environment; may be on feet or sitting 90–100% of the time.
- Ability to tolerate repetitive hand motion.
- Ability to lift up to 50 pounds.
- Must be current on all applicable annual competencies.
- For locations requiring use of a company vehicle, a valid driver's license and clean driving record are required.
Nice To Haves
- Prior customer service, sales, healthcare, or patient care experience.
- Prior durable medical equipment (DME) experience.
- Knowledge of Medicare, Medicaid, and/or private insurance billing, with attention to detail.
Responsibilities
- Assist patients with product selection and training for home medical equipment in accordance with provider prescriptions.
- Accurately and efficiently gather patient registration and insurance information.
- Process information for payment according to payer requirements.
- Handle private patient information in a compliant and confidential manner.
- Help maintain store inventory, including cycle counts and perpetual inventory.
- Perform duties with attention to patients' ages and abilities.
- Provide durable medical equipment and medical supplies as appropriate to the store location.
- Work on the medical supply store floor or in a call center, as assigned.
Benefits
- Multiple medical plan options.
- Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
- Affordable vision plan with a national network.
- HSA and FSA pre-tax savings options for eligible expenses.
- Competitive retirement package.
- Continuing education and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
