Home Medical Equipment Specialist I
About The Position
The HME Specialist I is an entry point to multiple career opportunities within Mayo Clinic Stores. The specialist assists patients with selecting and learning to use home medical equipment in accordance with provider prescriptions. The role gathers registration and insurance information, processes payment information according to payer requirements, and handles private patient information confidentially and compliantly. The specialist helps maintain store inventory, including cycle counts and perpetual inventory. Work is performed with attention to patients’ ages and abilities. Depending on the store location, products and services may include mobility aids, breast pumps, CPAP machines and supplies, compression products or braces, ostomy and urology supplies, wound care supplies, oxygen services, and other durable medical equipment or medical supplies. The role may be assigned to a medical supply store floor or a call center environment.
Requirements
- High school diploma or equivalent.
- Effectively read, write, speak, and understand English.
- Ability to learn technical tasks and follow written and verbal directions.
- Comfort using technology, problem solving, and software applications.
- Exceptional customer service and communication skills, professionalism, and ability to have crucial conversations.
- Proven ability to multitask and make sound customer-service decisions.
- Ability to work independently as needed.
- Physical and mental stamina for a fast-paced environment; may be on feet or sitting 90–100% of the time.
- Ability to tolerate repetitive hand motion.
- Ability to lift up to 50 pounds.
- Must be current on all applicable annual competencies.
- For locations requiring use of a company vehicle, a valid driver’s license and clean driving record are required.
Nice To Haves
- Prior customer service, sales, healthcare, or patient care experience.
- Prior durable medical equipment (DME) experience.
- Knowledge of Medicare, Medicaid, and/or private insurance billing, with attention to detail.
Responsibilities
- Assist patients with product selection and training on home medical equipment in accordance with provider prescriptions.
- Gather registration and insurance information accurately and efficiently.
- Process information for payment according to payer requirements.
- Handle private patient information in a compliant and confidential manner.
- Assist with maintaining store inventory, including inventory cycle counts and perpetual inventory.
- Perform duties with attention to patients’ age and ability considerations.
- Provide applicable medical equipment, supplies, or services based on store location.
- Work on the medical supply store floor or in a call center environment, as assigned.
Benefits
- Multiple medical plan options.
- Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
- Vision plan with a national network.
- HSA and FSAs for eligible expenses.
- Competitive retirement package.
- Continuing education and advancement opportunities.
- Competitive compensation and comprehensive benefit plans.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
