Home Medical Equipment Representative

Intermountain Health•Woods Cross, UT

2d•$20 - $26•Onsite

About The Position

The Home Medical Equipment Coordinator is responsible for intake, coordination, and timely implementation of Home Medical Equipment (HME) and supply orders. The role serves as a liaison among referral sources, providers, patients, and internal service lines, ensuring accurate documentation, verification of medical necessity, and clear communication throughout the order process. Coordinators manage patient orders from referral review through delivery coordination and patient education. They may facilitate individual equipment setups or fittings and instruct patients and caregivers on equipment use, care, and safety. In a Field/Delivery role, the coordinator makes timely deliveries of HME products and supplies to customers. The position is based at Homecare - Woods Cross in Woods Cross, Utah. The schedule is Monday through Friday, 8:00 a.m. to 5:30 p.m., for 40 scheduled hours per week. The hourly pay range is $19.50–$26.48, with the actual rate dependent on experience.

Requirements

Demonstrated customer service experience emphasizing professionalism, empathy, and responsiveness.
Ability to work independently with self-motivation, accountability, and sound judgment.
Excellent verbal, written, and interpersonal communication skills, including the ability to interact effectively with diverse individuals.
Strong attention to detail, accuracy, and dependability in managing tasks and documentation.
Effective organizational and time-management skills, including the ability to prioritize and manage multiple responsibilities.
Proficiency with basic computer applications, including word processing, spreadsheets, databases, internet, email, and scheduling tools.
Ability to understand and speak English clearly, follow verbal and written instructions, and communicate effectively with patients and team members.
Ability to adapt to changing priorities and work collaboratively in a team-oriented environment.
For Field/Delivery positions: current driver's license, insurance and reliable transportation, and an acceptable driving record; these will be verified.

Nice To Haves

Experience working with home or durable medical equipment.
Experience coordinating office operations and administrative tasks.
Experience providing direct or supportive patient care.

Responsibilities

Provide courteous, timely customer service by responding to phone calls, emails, chats, and in-person inquiries, and accurately triaging communications.
Coordinate patient intake and order processing by gathering referral information, entering data into the Electronic Medical Record (EMR), and verifying insurance benefits or self-pay status.
Manage equipment and supply delivery fulfillment, selecting suitable delivery methods and coordinating with delivery staff or services to ensure timely delivery.
Support patient discharges and transitions of care by coordinating with hospital liaisons and case managers on appropriate, timely home equipment setup.
Provide one-on-one patient support, including equipment education and fittings, and confirm equipment selections align with physician orders and patient-specific needs.
Process Point of Sale (POS) transactions, enter orders, receive payments, and coordinate delivery or patient pickup in clinical and retail settings.
Collaborate across departments, maintain effective internal and external relationships, and help organize and prioritize daily workflows.
Address concerns promptly and maintain working knowledge of Medicare, Medicaid, third-party billing requirements, and privacy and confidentiality regulations.
For Field/Delivery positions, deliver HME products and supplies to customers in a timely manner.