Home Improvement Financing Customer Service Representative

Regions Bank • Salt Lake City, UT

12d • $37,750 - $44,940

About The Position

At Regions, the Home Improvement Financing Customer Service Representative provides telephone support to customers regarding their account activity. Regions Home Improvement Financing, a division of Regions Bank, works with home-improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide point-of-sale financing options for homeowners.

This full-time position is based in Salt Lake City, Utah, and is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m. The role tracks time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. Pay is not incentive eligible. The listed job-range target minimum is $37,750 and the median is $44,940; actual pay may vary based on experience, skills, knowledge, contribution, job location, and performance. The position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.

Requirements

• High school diploma or GED.
• Ability to accurately observe stable and scrolling on-screen text and images.
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone.
• Ability to operate a keyboard and mouse to type and make on-screen selections.
• Ability to work at a computer for extended periods.
• Ability to learn additional systems, including ServLoan and Unifi.
• Ability to multitask and work in a fast-paced environment.
• Ability to remain calm and focused in stressful situations.
• Ability to work on a team.
• Basic Microsoft Office Suite skills.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Strong attention to detail.

Nice To Haves

• One year of customer service experience is strongly preferred.

Responsibilities

• Provide telephone support for customers.
• Counsel customers regarding loan accounts.
• Document conversations with customers and actions taken.
• Process customer payments by phone.
• Perform customer account maintenance requests.
• Review accounts and note customer correspondence.
• Perform other assigned tasks when appropriate.

Benefits

• Paid vacation and sick time.
• 401(k) with company match.
• Medical, dental, and vision benefits.
• Disability benefits.
• Health Savings Account.
• Flexible Spending Account.
• Life insurance.
• Parental leave.
• Employee Assistance Program.
• Associate Volunteer Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED