Home Health Intake Specialist

Spoon River Home Health Services • Farmington, IL

9d

About The Position

The Intake Specialist supports the onboarding of new patients into home health services by coordinating referrals, patient information, and communication among referral sources, patients, clinicians, and administrative staff. The role aims to provide timely, accurate, and compassionate coordination so patients can receive care at home.

Requirements

• High school diploma or equivalent required.
• At least 2 years of experience in healthcare intake, preferably in home health or hospice.
• Knowledge of medical terminology, insurance verification, and EMR systems.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Nice To Haves

• Associate or bachelor's degree preferred.
• Experience with home health EMR platforms.
• Familiarity with Medicare and regulations.

Responsibilities

• Receive and process referrals from hospitals, physicians, and other healthcare providers.
• Verify insurance eligibility and benefits.
• Ensure referral documentation is complete and meets regulatory standards.
• Contact patients or caregivers to confirm services and gather necessary information.
• Schedule initial assessments and coordinate with clinical staff.
• Maintain accurate and up-to-date patient records in the EMR system.
• Act as a liaison among referral sources, patients, and internal departments.
• Communicate with clinical and administrative teams to support smooth transitions of care.
• Provide updates to referral sources as needed.
• Ensure intake documentation meets Medicare and other payer requirements.
• Maintain confidentiality and comply with HIPAA regulations.
• Assist with audits and quality assurance initiatives as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED