Home Health Intake Coordinator

BEACON HOME HEALTH•Dyersburg, TN

About The Position

The Intake and Care Coordinator manages all aspects of the patient intake process, oversees intake team members, maintains positive relationships with customers and referral sources, responds to customer requests and concerns, and manages insurance verification and authorizations. The position directs daily patient referral and intake operations and ensures intake practices comply with agency policies and applicable state and federal requirements. The coordinator oversees patient education and preparation for home care, initiation of plans of care, and coordination with multiple service providers to support patients’ transition to home care. The role also contributes to intake department budgeting, staff recruitment and supervision, community and customer relations, referral-trend reporting, strategic planning, quality improvement, and assistance in connecting referral sources with community resources. Other job-related duties may be assigned by the Executive Director/Administrator.

Requirements

At least three years of experience in health care or home health operations.
Demonstrated ability to supervise and direct professional and administrative personnel.
Knowledge of business processes, governmental regulations, and private payer practices.
Strong computer skills, including the ability to use Microsoft Outlook and CRM systems.
Ability to work independently and collaboratively as part of an interdisciplinary team.

Nice To Haves

Excellent time management, organization, and problem-solving skills.
Outstanding verbal and written communication skills.
Excellent presentation, negotiation, and relationship-building skills.
Self-motivation.

Responsibilities

Direct daily patient referral and intake operations, including oversight of intake policies and their implementation.
Ensure compliance with state and federal referral and intake regulations.
Implement improved work methods and procedures so patients are admitted in accordance with agency policy.
Establish and maintain positive working relationships with current and potential referral sources.
Oversee patient education and preparation for home care, initiation of plans of care, and coordination with multiple service providers.
Assist the Executive Director/Administrator with preparing the annual intake department budget and monitor resource allocation against budget limits.
Assist with recruiting, selecting, orienting, and supervising referral and intake team members.
Build and monitor community and customer perceptions of the agency as a high-quality service provider.
Gather, collate, and report referral statistics, including key customer referral trends.
Contribute to strategic planning by identifying opportunities for additional or improved services to address unmet customer needs.
Maintain working knowledge of agency contractual relationships and ensure admissions comply with contract provisions.
Participate in quality assessment and performance improvement teams and activities.
Maintain working knowledge of community resources and help referral sources access resources when the agency does not provide the needed services.
Perform other duties as assigned by the Executive Director/Administrator.
Maintain privacy and confidentiality, protect agency assets, act ethically, report non-compliance, and follow applicable laws, regulations, accreditation and licensure requirements, and company policies and procedures.