Home Health Intake Coordinator

BEACON HOME HEALTH•Smyrna, TN

20h•Onsite

About The Position

Responsible for managing all aspects of the patient intake process including managing the members of the intake team, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes.

Requirements

At least three (3) years of experience in health care or home health operations.
Demonstrated ability to supervise and direct professional and administrative personnel.
Knowledge of business processes, governmental regulations, and private payer practices.

Nice To Haves

Excellent time management, organization, and problem-solving skills.
Must have outstanding verbal and written communication skills.
Excellent presentation, negotiation, and relationship-building skills required.
Must have strong computer skills to utilize Microsoft Outlook and CRM systems.
Must be self-motivated and able to work independently while being collaborative and able to work as part of an interdisciplinary team.

Responsibilities

Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
Ensures compliance with all state and federal referral/intake regulatory requirements.
Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with agency policy.
Establishes and maintains positive working relationships with current and potential referral sources.
Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
Assists the Executive Director/Administrator in the preparation of an annual budget for the intake department and monitors allocation of resources according to budgetary limitations.
Assists with recruiting, selecting, orienting, and supervising members of the referral/intake team.
Builds and monitors community and customer perceptions of the agency as a high quality provider of services.
Gathers, collates, and reports referral statistics including key customer referral trends.
Provides leadership in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs.
Maintains comprehensive working knowledge of agency contractual relationships and ensures that patients are admitted according to contract provisions.
Participates in quality assessment performance improvement teams and activities.
Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by agency.
Other duties as assigned by the Executive Director/Administrator.