Home Health Intake Coordinator
About The Position
Join Our Team as an Home Health Intake Coordinator at Alpha Home Health & Hospice! This full-time role involves performing patient intake, verifying insurance, demographics, and orders, and documenting necessary information. You will make persuasive and empathetic outreach calls to patients to explain the value of home health services, address concerns, clarify expectations, and highlight how care will help them safely recover and regain independence. The role requires interfacing with contract, clinical, and office staff to foster collaboration and positive working relationships, serving as the primary responder to all inbound calls and inquiries, and providing excellent customer service to patients, referral sources, and community contacts. You will maintain proper daily workflow, ensure compliance with all regulatory requirements, communicate effectively and professionally regarding coordination of care expectations, educate and enforce deadlines, schedule updates, and workflow requirements, coordinate initial patient assessments and follow-ups with clinical staff, and ensure accurate data entry and record-keeping for all patient information. You will also assist in the development and maintenance of intake procedures and protocols.
Requirements
- At least 2 years of intake experience in a medical office.
Nice To Haves
- Experience as a home health intake coordinator highly preferred, but not required
- Experience with Home Care Home Base highly preferred, but not required
Responsibilities
- Perform patient intake, verify insurance, demographics, orders, and document necessary information
- Make persuasive and empathetic outreach calls to patients to explain the value of home health services as ordered by their physician
- Address concerns, clarify expectations, and highlight how care will help them safely recover and regain independence
- Interface with contract, clinical, and office staff to foster collaboration and positive working relationships
- Serve as the primary responder to all inbound calls and inquiries
- Provide excellent customer service to patients, referral sources, and community contacts
- Maintain proper daily workflow and ensure compliance with all regulatory requirements
- Communicate effectively and professionally regarding coordination of care expectations
- Educate and enforce deadlines, schedule updates, and workflow requirements
- Coordinate initial patient assessments and follow-ups with clinical staff
- Ensure accurate data entry and record-keeping for all patient information
- Assist in the development and maintenance of intake procedures and protocols
Benefits
- Comprehensive Medical, Dental, and Vision insurance
- Free health concierge services
- FSA and HSA accounts
- Paid Life and AD&D insurance
- Paid Sick, Holidays, and PTO
- STD, LTD, and other voluntary insurance plans
- Company-wide celebrations of your great work & accomplishments
- Support for your professional growth and development
- Room for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
