Intake Coordinator/ Home Health

BrightSpring Health Services•Murfreesboro, TN

4d•Onsite

About The Position

Our Home Health Intake Coordinators are the heart of our organization who support patients by maintaining a seamless transition of the patient intake process from initial referral contact to admission. Take this chance to make a meaningful impact with your career today!

Requirements

Registered Nurse or Licensed Practical Nurse with current licensure to practice in state of operation
2 years healthcare experience, home health experience preferred
Working knowledge of insurance reimbursement guidelines
Commitment to clinical and documentation excellence

Responsibilities

Complete the intake process from initial referral contact to home care admission
Provide direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers
Utilize clinical knowledge to triage incoming referrals to determine necessity of timeline initiation of care
Communicate directly with patients and families to ensure acceptance of services and coordinate the insurance verification and authorization processes
Document pertinent information regarding the patient’s demographics, medical condition, medications and treatments, and service being requested
Communicate home care criteria to referral sources and serve as a resource for home care criteria and alternatives to internal and external customers
Ensure face-to-face visit has been arranged if needed
Report problems of a clinical nature to the Director of Clinical Operations or Clinical Supervisor as appropriate
Establish and maintain positive working relationships with current and potential referral sources
Ensure compliance with all state and federal legal and regulatory requirements
Additional responsibilities as assigned