Home Health Branch Director

CenterWell•Hiawatha, IA

About The Position

The Branch Director manages day-to-day branch operations, including operational efficiency, patient-care quality, regulatory compliance, business development and patient-base growth, performance goals, and staff management and development. The role supervises branch and clinical staff and is responsible for ensuring the branch meets applicable federal, state, and local certification and licensure requirements. It also oversees long-range planning, fiscal viability, and quality of care. The Branch Director recruits, interviews, and hires staff, monitors care quality and organizational performance, and coordinates with other disciplines as needed to maintain continuity, appropriateness, and quality of services. The Branch Director develops, plans, implements, analyzes, and organizes branch operations and is responsible for care delivery for all branch patients, providing supervision and support to Clinical Managers. In partnership with operations leadership and Finance, the director establishes branch revenue and budget goals. The role maintains efficient, organized office operations and a safe work environment, conducts quarterly continuous quality improvement committee meetings, reviews patient satisfaction data, follows up on negative surveys, and makes follow-up visits with referral sources. The director also collaborates with operations leadership to resolve issues and implement programs and protocols, partners with Sales Directors and Account Managers to meet admission goals, and participates in sales and marketing initiatives. The position is scheduled for 40 hours per week. The stated annual base-pay range is $93,000–$128,000, and the role is eligible for a bonus incentive plan based on company and/or individual performance. Humana offers medical, dental, and vision benefits; a 401(k) retirement savings plan; paid time off and company and personal holidays; paid parental and caregiver leave; short- and long-term disability; life insurance; and other benefits.

Requirements

Current, unrestricted Registered Nurse licensure in the state of practice is preferred.
At least 2 years of healthcare operations management experience; Home Health or Hospice experience is preferred.
Demonstrated leadership skills and experience motivating, educating, supervising, and supporting staff and developing a cohesive team.
Experience with quality improvement monitoring and reporting tools and methods.
Knowledge of business management, governmental regulations, and accreditation standards.
Fiscal management experience.
Excellent verbal and written communication skills.
EMR proficiency.
Proficiency with Microsoft Word and Excel.
Valid state driver’s license, reliable transportation, and automobile liability insurance.

Nice To Haves

Home Health or Hospice operations experience.
Prior Homecare Homebase (HCHB) experience.
Current, unrestricted Registered Nurse licensure in the state of practice (preferred).

Responsibilities

Develop, plan, implement, analyze, and organize branch operations.
Manage day-to-day operations to support efficiency, quality patient care, regulatory compliance, business development, patient-base growth, key performance indicators, and staff development.
Supervise branch and clinical staff, including providing support and supervision to Clinical Managers.
Ensure the branch meets applicable federal, state, and local certification and licensure requirements.
Manage long-range planning, fiscal viability, and the quality of care provided by the branch.
Recruit, interview, and hire staff; monitor quality of care and organizational performance.
Coordinate with other disciplines as needed to ensure continuity, appropriateness, and quality of services.
Work with the Area Director of Operations or AVP of Operations and the Finance Department to establish branch revenue and budget goals.
Maintain efficient, productive, effective, and organized office operations and a safe work environment in compliance with company policies and applicable local, fire, and safety regulations.
Conduct quarterly continuous quality improvement committee meetings.
Review patient satisfaction data and follow up on negative surveys and with referral sources.
Communicate with operations leadership for direction, problem-solving, and implementation of programs and protocols.
Partner with Sales Directors and Account Managers to meet budgeted admission goals.
Participate in sales and marketing initiatives.