Home Health Branch Coordinator

CenterWell•Augusta, GA

3d•$39,000 - $49,400

About The Position

The Branch Coordinator provides clerical support for the branch medical records and billing department. The role also coordinates day-to-day telephone and personnel communication systems, manages agency supplies and mail, and processes accounts payable. Depending on branch census, other duties may be assigned. The position supports patient documentation and billing workflows, including preparation of assessment packets, processing orders and forms, scanning records, sending summaries to physicians, assisting with documentation requests, updating agency systems, and helping ensure claims are ready for timely release. The coordinator also handles calls, phone-system administration, mail, office and medical supplies, and accounts payable.

Requirements

Understand issues related to delivering home health and hospice services and be able to problem-solve effectively.
Possess knowledge of Medicare guidelines governing home health and hospice agencies.
Have exceptional customer service skills and communicate effectively with referral sources, patients, family members, and agency employees.
Be organized and detail-oriented, with effective oral and written communication skills.
Be able to communicate with a diverse range of individuals.
Have a high school diploma or equivalent.
Have typing and clerical skills and be competent with computers.
Have at least two years of experience in the health care industry.
Have at least one year of experience in home health.

Responsibilities

Prepare patient assessment packets, including admission, recertification, and post-hospital packets.
Process signed and unsigned orders and 485s.
Follow up weekly on the Order Tracking Report and according to the Order procedure; reprocess unsigned orders at the end of an episode when prompted by the action screen.
Date-stamp received documents, excluding SOC paperwork and paper visit notes, and ensure they are scanned into the client chart within 24 hours of the stamp date.
Fax discharge, transfer, and episode detail summaries, as well as Case Conference and 60 Day summaries, to physicians when prompted by the action screen.
Copy documentation and assist with ADR preparation.
Update HCHB and other computer programs as appropriate.
Complete the End of Period claim workflow as part of Billing Specialist responsibilities, confirming orders are appropriately signed and coordinating with branch administrative staff to meet billing requirements and release claims timely.
Adhere to and participate in the Agency's mandatory HIPAA/Privacy Program and Employee Compliance Program.
Read and follow Agency Policies and Procedures and Employee Handbook Guidelines.
Manage incoming telephone calls professionally, screen them, and route them to appropriate agency staff.
Maintain and administer the phone system, including adding or revising voice mailboxes and maintaining an accurate employee phone roster.
Process incoming and outgoing mail.
Manage and order office supplies, including agency-specific forms.
Manage, order, and distribute medical supplies as needed.
Assist BD with EOE billing tasks.
Manage and process accounts payable, routing items to the appropriate corporate department as needed.