Home Health Branch Coordinator

CenterWell•Tampa, FL

8d•$39,000 - $49,400

About The Position

The Branch Coordinator provides clerical support for the branch medical records and billing department and coordinates day-to-day telephone and personnel communication systems. The role also manages agency supplies and mail, processes accounts payable, and may perform other duties depending on branch census. Responsibilities include preparing patient assessment packets; processing orders and related documentation; supporting claims workflows; maintaining records and computer systems; handling calls, mail, and supply distribution; and assisting with billing tasks. The coordinator must follow agency policies and procedures and participate in mandatory privacy and compliance programs.

Requirements

High school diploma or equivalent.
Typing and clerical skills.
Competency with computers.
At least two years of experience in the health care industry.
At least one year of experience in home health.
Understanding of issues related to delivering home health and hospice services and ability to problem solve effectively.
Knowledge of Medicare guidelines governing home health and hospice agencies.
Exceptional customer service skills and ability to communicate effectively with referral sources, patients, family members, and agency employees.
Organized, detail-oriented, and effective oral and written communication skills.
Ability to communicate with a diversity of individuals.

Responsibilities

Prepare patient assessment packets, including admission, recertification, and post-hospital packets.
Process signed and unsigned orders and 485s.
Review the Order Tracking Report weekly and follow up according to the Order procedure; reprocess unsigned orders at the end of an episode when prompted by the action screen.
Date-stamp received documents, except SOC paperwork and paper visit notes, and ensure scanning into the client chart within 24 hours of the stamp date.
Fax discharge, transfer, episode detail, Case Conference, and 60 Day summaries to physicians when prompted by the action screen.
Copy documentation and assist with ADR preparation.
Update HCHB and other computer programs as appropriate.
Complete the End of Period claim workflow as part of Billing Specialist responsibilities, confirming that orders are appropriately signed and coordinating with the branch administrative team to satisfy billing requirements and release claims promptly.
Adhere to and participate in the Agency’s mandatory HIPAA/Privacy Program and Employee Compliance Program.
Follow Agency Policies and Procedures and Employee Handbook Guidelines.
Manage incoming telephone calls professionally by screening and routing them to appropriate agency staff.
Maintain and administer the phone system, including adding or revising voicemail boxes and maintaining an accurate employee phone roster.
Process incoming and outgoing mail.
Manage and order office supplies, including agency-specific forms.
Manage, order, and distribute medical supplies as needed.
Assist BD with EOE billing tasks.
Manage and process accounts payable, routing items to the appropriate corporate department as needed.
Perform other duties as assigned depending on branch census.