Home Health Branch Coordinator

CenterWell•Atlanta, GA

About The Position

The Branch Coordinator provides clerical support for the branch medical records and billing department and coordinates the branch’s day-to-day telephone and personnel communication systems. The role also manages agency supplies and mail and processes accounts payable. Depending on branch census, additional duties may be assigned. The coordinator prepares and processes patient documentation, supports billing workflows, and maintains branch records and computer systems. The position also handles incoming calls and mail, administers the phone system, and orders and distributes office and medical supplies. The role requires knowledge of home health and hospice service delivery and Medicare guidelines, along with strong organization, communication, and customer service skills. This is a full-time position scheduled for 40 hours per week. The posted annual base pay range is $39,000–$49,400, with individual pay varying based on location and job-related qualifications. Humana offers medical, dental, and vision benefits; a 401(k) plan; paid time off and holidays; paid parental and caregiver leave; short- and long-term disability; life insurance; and other benefits.

Requirements

High school diploma or equivalent.
Typing and clerical skills.
Competence with computers.
At least two years of experience in the health care industry.
At least one year of experience in home health.
Understanding of issues related to delivery of home health and hospice services and ability to problem-solve effectively.
Knowledge of Medicare guidelines governing home health and hospice agencies.
Exceptional customer service skills and ability to communicate well with referral sources, patients, family members, and agency employees.
Organization, attention to detail, and effective oral and written communication skills.
Ability to communicate with a diverse range of individuals.

Responsibilities

Prepare patient assessment packets, including admission, recertification, and post-hospital packets.
Process signed and unsigned orders and 485s.
Follow up on the Order Tracking Report weekly and according to the Order procedure.
Reprocess unsigned orders at the end of an episode when the task appears on the action screen.
Date-stamp received documents, except SOC paperwork and paper visit notes, and ensure scanning is completed within 24 hours of the stamp date.
Fax discharge, transfer, episode detail, Case Conference, and 60 Day summaries to physicians when prompted by the action screen.
Copy documentation and assist with ADR preparation.
Update HCHB and other computer programs as appropriate.
Complete the End of Period claim workflow as part of Billing Specialist responsibilities, including confirming that orders are appropriately signed and coordinating with the branch administrative team to ensure billing requirements are met for timely claim release.
Adhere to and participate in the Agency’s mandatory HIPAA/Privacy Program and Employee Compliance Program; follow Agency policies and procedures and Employee Handbook guidelines.
Manage incoming telephone calls professionally by screening and routing them to appropriate agency staff.
Maintain and administer the phone system, including adding or revising voicemail boxes and maintaining an accurate employee phone roster.
Process incoming and outgoing mail.
Manage and order office supplies, including agency-specific forms, as needed.
Manage, order, and distribute medical supplies as needed.
Assist BD with EOE billing tasks.
Manage and process accounts payable, routing items to the appropriate corporate department as needed.
Perform other duties as assigned, depending on branch census.