Branch Coordinator, Home Health

CenterWell•King, NC

7d•$39,000 - $49,400

About The Position

The Branch Coordinator provides clerical support for the branch medical records and billing department and coordinates day-to-day telephone and personnel communication systems. The role also manages agency supplies and mail, processes accounts payable, and may perform other duties depending on branch census. The coordinator prepares patient assessment packets; processes orders and related documentation; follows up on order tracking; dates and scans documents; sends specified summaries to physicians; assists with documentation copying and ADR preparation; updates HCHB and other computer programs; and participates in end-of-period claim workflows to help ensure billing requirements are met and claims are released promptly. The role also supports incoming and outgoing communications, maintains the phone system and employee phone roster, manages office and medical supplies, assists with EOE billing tasks, and routes and processes accounts payable. The position requires understanding issues related to home health and hospice services, knowledge of Medicare guidelines governing these agencies, strong customer service and communication skills, organization, attention to detail, and the ability to communicate with diverse individuals. A high school diploma or equivalent, typing and clerical skills, computer competency, at least two years of healthcare experience, and one year of home health experience are required.

Requirements

High school diploma or equivalent.
Typing and clerical skills.
Competence with computers.
At least two years of experience in the healthcare industry.
At least one year of experience in home health.
Understanding of issues related to delivery of home health and hospice services and ability to problem-solve effectively.
Knowledge of Medicare guidelines governing home health and hospice agencies.
Exceptional customer service skills and ability to communicate well with referral sources, patients, family members, and agency employees.
Organization, attention to detail, and effective oral and written communication skills.
Ability to communicate with a diversity of individuals.

Responsibilities

Prepare patient assessment packets, including admission, recertification, and post-hospital packets.
Process signed and unsigned orders and 485s.
Follow up weekly on the Order Tracking Report according to procedure and reprocess unsigned orders at the end of an episode when indicated.
Date-stamp received documents, excluding SOC paperwork and paper visit notes, and ensure scanning is completed within 24 hours of the stamp date.
Fax discharge, transfer, episode detail, case conference, and 60-day summaries to physicians when indicated by the action screen.
Copy documentation and assist with ADR preparation.
Update HCHB and other computer programs as appropriate.
Complete the end-of-period claim workflow, confirm orders are appropriately signed, and coordinate with the branch administrative team to satisfy billing requirements and release claims timely.
Adhere to and participate in the Agency’s mandatory HIPAA/Privacy Program and Employee Compliance Program.
Follow Agency Policies and Procedures and Employee Handbook Guidelines.
Manage incoming telephone calls professionally by screening and routing them to appropriate agency staff.
Maintain and administer the phone system, including adding or revising voicemail boxes and maintaining an accurate employee phone roster.
Process incoming and outgoing mail.
Manage and order office supplies, including agency-specific forms, as needed.
Manage, order, and distribute medical supplies as needed.
Assist BD with EOE billing tasks.
Manage and process accounts payable, routing items to the appropriate corporate department as needed.
Perform other duties as assigned depending on branch census.