Branch Coordinator, Home Health

CenterWell•King, NC

About The Position

The Branch Coordinator provides clerical support for the branch’s medical records and billing department and coordinates day-to-day telephone and personnel communication systems. The role also manages agency supplies and mail and processes accounts payable. Additional duties may be assigned depending on branch census. The coordinator prepares and maintains patient documentation, processes orders, supports billing workflows, and helps ensure claims are released promptly. The role also handles incoming calls, administers the phone system, processes mail, orders and distributes office and medical supplies, and supports agency compliance and privacy programs.

Requirements

High school diploma or equivalent.
Typing and clerical skills.
Computer competency.
At least two years of experience in the healthcare industry.
At least one year of experience in home health.
Understanding of issues related to delivering home health and hospice services, with effective problem-solving ability.
Knowledge of Medicare guidelines governing home health and hospice agencies.
Exceptional customer-service skills and ability to communicate effectively with referral sources, patients, family members, and agency employees.
Organization, attention to detail, and effective oral and written communication skills.
Ability to communicate with a diverse range of individuals.

Responsibilities

Prepare patient assessment packets, including admission, recertification, and post-hospital packets.
Process signed and unsigned orders and 485s; follow up weekly on the Order Tracking Report and reprocess unsigned orders at the end of an episode when prompted.
Date-stamp received documents, excluding SOC paperwork and paper visit notes, and ensure scanning is completed within 24 hours of the stamp date.
Fax discharge, transfer, episode-detail, case-conference, and 60-day summaries to physicians when prompted by the action screen.
Copy documentation and assist with ADR preparation.
Update HCHB and other computer programs as appropriate.
Complete the end-of-period claims workflow as part of billing responsibilities, confirm orders are appropriately signed, and coordinate with branch administrative staff to meet billing requirements and release claims promptly.
Follow the Agency’s HIPAA/Privacy Program, Employee Compliance Program, policies and procedures, and Employee Handbook guidelines.
Manage incoming telephone calls professionally by screening and routing them to appropriate agency staff.
Maintain and administer the phone system, including adding or revising voicemail boxes and maintaining an accurate employee phone roster.
Process incoming and outgoing mail.
Manage and order office supplies, including agency-specific forms.
Manage, order, and distribute medical supplies as needed.
Assist BD with EOE billing tasks.
Manage and process accounts payable, routing items to the appropriate corporate department as needed.
Perform other duties as assigned based on branch census.