Home Health Branch Coordinator

CenterWell•Dunwoody, GA

3d•$39,000 - $49,400

About The Position

The Branch Coordinator provides clerical support for the branch medical records and billing department. The role also coordinates day-to-day telephone and personnel communication systems, manages agency supplies and mail, and processes accounts payable. Other duties may be assigned depending on branch census. The coordinator prepares patient assessment packets; processes orders and related documentation; supports billing workflows; maintains records and computer systems; and manages telephone calls, mail, and supplies. The role requires knowledge of home health and hospice services and Medicare guidelines, strong customer service and communication skills, organization, attention to detail, and computer proficiency.

Requirements

High school diploma or equivalent.
Typing and clerical skills.
Competence with computers.
At least two years of experience in the health care industry.
At least one year of experience in home health.
Knowledge of issues related to delivery of home health and hospice services and ability to problem-solve effectively.
Knowledge of Medicare guidelines governing home health and hospice agencies.
Exceptional customer service skills and ability to communicate effectively with referral sources, patients, family members, and agency employees.
Organization, attention to detail, and effective oral and written communication skills.
Ability to communicate with a diverse range of individuals.

Responsibilities

Prepare patient assessment packets, including admission, recertification, and post-hospital packets.
Process signed and unsigned orders and 485s.
Follow up weekly on the Order Tracking Report and reprocess unsigned orders at the end of an episode when indicated.
Date-stamp received documents, excluding SOC paperwork and paper visit notes, and ensure documents are scanned into the client chart within 24 hours of the stamp date.
Fax discharge, transfer, episode detail, case conference, and 60-day summaries to physicians when prompted by the action screen.
Copy documentation and assist with ADR preparation.
Update HCHB and other computer programs as appropriate.
Complete the End of Period claim workflow as part of Billing Specialist responsibilities, confirming orders are signed and coordinating with branch administration to meet billing requirements and release claims on time.
Adhere to and participate in the Agency’s HIPAA/Privacy Program and Employee Compliance Program, and follow agency policies, procedures, and Employee Handbook guidelines.
Manage incoming telephone calls professionally by screening and routing calls to appropriate staff.
Maintain and administer the phone system, including adding or revising voicemail boxes and maintaining an accurate employee phone roster.
Process incoming and outgoing mail.
Manage and order office supplies, including agency-specific forms.
Manage, order, and distribute medical supplies as needed.
Assist BD with EOE billing tasks.
Manage and process accounts payable, routing items to the appropriate corporate department as needed.
Perform other duties as assigned depending on branch census.