Home Health Branch Coordinator

CenterWell•Augusta, GA

About The Position

The Branch Coordinator provides clerical support for the branch medical records and billing department and coordinates day-to-day telephone and personnel communication systems. The role also manages agency supplies and mail and processes accounts payable. Additional duties may be assigned depending on branch census. The position supports patient documentation and billing workflows, including preparing assessment packets, processing orders, scanning documents, assisting with documentation requests, updating agency systems, and completing end-of-period claim workflow. It also handles phone and mail administration, supply management, and accounts payable. The coordinator is expected to follow agency policies, privacy and compliance programs, and employee handbook guidelines.

Requirements

High school diploma or equivalent.
Typing and clerical skills.
Computer competence.
At least two years of experience in the health care industry.
At least one year of experience in home health.
Understanding of issues related to delivery of home health and hospice services and ability to problem-solve effectively.
Knowledge of Medicare guidelines governing home health and hospice agencies.
Exceptional customer service skills and ability to communicate with referral sources, patients, family members, and agency employees.
Organized and detail-oriented, with effective oral and written communication skills.
Ability to communicate with a diversity of individuals.

Responsibilities

Prepare patient assessment packets, including admission, recertification, and post-hospital packets.
Process signed and unsigned orders and 485s; follow up on the Order Tracking Report weekly and according to procedure; and reprocess unsigned orders at the end of an episode when prompted.
Date-stamp received documents, excluding SOC paperwork and paper visit notes, and scan documents into client charts within 24 hours of the stamp date.
Fax discharge, transfer, episode detail, case conference, and 60-day summaries to physicians when prompted by the action screen.
Copy documentation and assist with ADR preparation.
Update HCHB and other computer programs as appropriate.
Complete end-of-period claim workflow as part of Billing Specialist responsibilities, confirm orders are appropriately signed, and coordinate with the branch administrative team to satisfy billing requirements and release claims timely.
Adhere to and participate in the Agency’s mandatory HIPAA/Privacy Program and Employee Compliance Program, and follow Agency policies, procedures, and Employee Handbook guidelines.
Manage incoming telephone calls professionally by screening and routing calls to appropriate agency staff.
Maintain and administer the phone system, including adding or revising voicemail boxes and maintaining an accurate employee phone roster.
Process incoming and outgoing mail.
Manage and order office supplies, including agency-specific forms, as needed.
Manage, order, and distribute medical supplies as needed.
Assist BD with EOE billing tasks.
Manage and process accounts payable, routing items to the appropriate corporate department as needed.
Perform other duties as assigned, depending on branch census.