Home Health Branch Coordinator

CenterWell•Boynton Beach, FL

4d•$39,000 - $49,400

About The Position

The Branch Coordinator provides clerical support for the branch’s medical records and billing department and coordinates day-to-day telephone and personnel communication systems. The role manages agency supplies and mail, processes accounts payable, and may take on other duties depending on branch census. It also supports timely billing by completing end-of-period claim workflow and coordinating with branch administrative staff to confirm billing requirements are satisfied.

Requirements

High school diploma or equivalent.
Typing and clerical skills, and computer competency.
At least two years of experience in the health care industry.
At least one year of experience in home health.
Understanding of issues related to home health and hospice service delivery, with the ability to problem-solve effectively.
Knowledge of Medicare guidelines governing home health and hospice agencies.
Exceptional customer service skills and the ability to communicate well with referral sources, patients, family members, and agency employees.
Organized, detail-oriented, and effective oral and written communication skills.
Ability to communicate with a diversity of individuals.

Responsibilities

Prepare patient assessment packets, including admission, recertification, and post-hospital packets.
Process signed and unsigned orders and 485s.
Review the Order Tracking Report weekly and follow the order procedure; reprocess unsigned orders at the end of an episode when prompted by the action screen.
Date-stamp received documents, excluding start-of-care paperwork and paper visit notes, and scan them into the client chart within 24 hours of the stamp date.
Fax discharge, transfer, episode detail, case conference, and 60-day summaries to physicians when prompted by the action screen.
Copy documentation and assist with ADR preparation.
Update HCHB and other computer programs as appropriate.
Complete the end-of-period claim workflow, confirm orders are signed appropriately, and coordinate with branch administrative staff to satisfy billing requirements and release claims timely.
Adhere to the Agency’s HIPAA/Privacy Program, Employee Compliance Program, policies and procedures, and Employee Handbook guidelines.
Manage incoming telephone calls professionally by screening and routing them to appropriate agency staff.
Maintain and administer the phone system, including adding or revising voicemail boxes and maintaining an accurate employee phone roster.
Process incoming and outgoing mail.
Manage and order office supplies, including agency-specific forms.
Manage, order, and distribute medical supplies as needed.
Assist BD with EOE billing tasks.
Manage and process accounts payable, routing items to the appropriate corporate department as needed.