Home Health Branch Coordinator

CenterWell•Boynton Beach, FL

About The Position

The Home Health Branch Coordinator provides clerical support for the branch medical records and billing department. The role also coordinates day-to-day telephone and personnel communication systems, manages agency supplies and mail, and processes accounts payable. Other duties may be assigned depending on branch census. The coordinator prepares patient assessment packets; processes and tracks orders and 485s; dates, scans, and routes documents; supports discharge and case-conference documentation; copies records and assists with ADR preparation; updates HCHB and other computer programs; and completes end-of-period claim workflow as part of Billing Specialist responsibilities. The position also handles incoming calls and phone-system administration, processes mail, manages office and medical supplies, assists with EOE billing tasks, and routes accounts payable to the appropriate corporate department. The role requires adherence to agency policies, procedures, HIPAA and privacy requirements, and the Employee Compliance Program. Candidates applying from a Florida work location, including a Florida home-based work location, are subject to Florida Level 2 background screening through the Care Provider Background Screening Clearinghouse. This is a 40-hour-per-week position. The listed starting base-pay range is $39,000–$49,400 per year; individual compensation may vary based on location and job-related qualifications. Humana offers medical, dental and vision benefits, a 401(k) retirement savings plan, paid time off and holidays, paid parental and caregiver leave, short- and long-term disability, life insurance, and other benefits.

Requirements

High school diploma or equivalent.
Typing and clerical skills, and computer competency.
At least two years of experience in the health care industry.
At least one year of experience in home health.
Ability to understand issues related to home health and hospice service delivery and problem-solve effectively.
Knowledge of Medicare guidelines governing home health and hospice agencies.
Exceptional customer service skills and the ability to communicate effectively with referral sources, patients, family members, and agency employees.
Organized and detail-oriented, with effective oral and written communication skills.
Ability to communicate with a diversity of individuals.

Responsibilities

Prepare patient assessment packets, including admission, recertification, and post-hospital packets.
Process signed and unsigned orders and 485s; follow up weekly on the Order Tracking Report and reprocess unsigned orders at the end of an episode when prompted.
Date-stamp received documents, excluding start-of-care paperwork and paper visit notes, and complete scanning within 24 hours of the stamp date.
Fax discharge, transfer, episode-detail, and case-conference/60-day summaries to physicians when prompted by the action screen.
Copy documentation and assist with ADR preparation.
Update HCHB and other computer programs as appropriate.
Complete end-of-period claim workflow, confirm orders are appropriately signed, and coordinate with the branch administrative team to meet billing requirements and release claims on time.
Adhere to and participate in the Agency’s HIPAA/Privacy Program and Employee Compliance Program; follow agency policies, procedures, and Employee Handbook guidelines.
Manage incoming telephone calls professionally by screening and routing calls to appropriate staff.
Maintain and administer the phone system, including adding or revising voicemail boxes and maintaining an accurate employee phone roster.
Process incoming and outgoing mail.
Manage and order office supplies, including agency-specific forms.
Manage, order, and distribute medical supplies as needed.
Assist BD with EOE billing tasks.
Manage and process accounts payable, routing items to the appropriate corporate department as needed.
Perform other duties as assigned depending on branch census.