Home Health Branch Coordinator

CenterWell•Tampa, FL

11d

About The Position

The Home Health Branch Coordinator provides clerical support for the branch medical records and billing department and coordinates day-to-day telephone and personnel communication systems. The role manages agency supplies and mail, processes accounts payable, and may perform other duties depending on branch census. The coordinator also contributes to billing workflows, including confirming orders and coordinating branch requirements so claims can be released on time. The position requires knowledge of home health and hospice service delivery and applicable Medicare guidelines, along with strong organization, attention to detail, communication, and customer service skills. Candidates must have a high school diploma or equivalent, typing and clerical skills, computer competency, at least two years of health care industry experience, and one year of home health experience. Candidates applying from a Florida work location, including a Florida home-based work location, are subject to Florida Level 2 background screening through the Care Provider Background Screening Clearinghouse.

Requirements

High school diploma or equivalent.
Typing and clerical skills.
Competency with computers.
At least two years of experience in the health care industry.
At least one year of experience in home health.
Understanding of issues related to the delivery of home health and hospice services and ability to problem solve effectively.
Knowledge of Medicare guidelines governing home health and hospice agencies.
Exceptional customer service skills and ability to communicate effectively with referral sources, patients, family members, and agency employees.
Organized and detail-oriented, with effective oral and written communication skills.
Ability to communicate with a diversity of individuals.

Responsibilities

Prepare patient assessment packets, including admission, recertification, and post-hospital packets.
Process signed and unsigned orders and 485s; follow up weekly on the Order Tracking Report and reprocess unsigned orders at the end of an episode when assigned.
Date-stamp received documents, excluding SOC paperwork and paper visit notes, and complete scanning into client charts within 24 hours of the stamp date.
Fax discharge, transfer, episode detail, Case Conference, and 60 Day summaries to physicians as assigned through the action screen.
Copy documentation and assist with ADR preparation.
Update HCHB and other computer programs as appropriate.
Complete the End of Period claim workflow as part of Billing Specialist responsibilities, confirming orders are appropriately signed and coordinating with branch administrative staff to satisfy billing requirements for timely claim release.
Adhere to and participate in the Agency’s mandatory HIPAA/Privacy Program and Employee Compliance Program; follow agency policies, procedures, and Employee Handbook guidelines.
Manage incoming telephone calls professionally by screening and routing calls to appropriate agency staff.
Maintain and administer the phone system, including adding or revising voicemail boxes and maintaining an accurate employee phone roster.
Process incoming and outgoing mail.
Manage and order office supplies, including agency-specific forms.
Manage, order, and distribute medical supplies as needed.
Assist BD with EOE billing tasks.
Manage and process accounts payable, routing items to the appropriate corporate department as needed.
Perform other duties as assigned, depending on branch census.