Home Health and Hospice Jr. Marketer and Intake Coordinator

Advanced Home Health and Hospice of Colorado•Greenwood Village, CO

About The Position

The Junior Marketer / Intake Coordinator supports agency growth by managing incoming home health and hospice referrals, helping ensure a smooth intake process for patients and families, and assisting with basic marketing and referral tracking. The role works closely with clinical directors, the administrator, the central intake team, and field staff to provide an efficient and positive referral experience for all stakeholders. The coordinator gathers and organizes referral information, verifies insurance coverage, enters referrals into the EMR, and communicates with referral sources, patients, and families about the referral and admission process. The role also monitors incoming calls, faxes, and referral portals; prepares materials for clinical review; tracks referral activity; and supports marketing and outreach planning. The position may transform into a Patient Navigator role.

Requirements

High school diploma or equivalent required.
No experience required; willingness to learn.
Strong customer service skills and the ability to communicate professionally with patients, families, facilities, and internal staff.
Excellent organization, attention to detail, and multitasking abilities in a fast-paced environment.
Energetic and flexible, with the ability to work both in the office and out in the field.
Ability to handle confidential and sensitive information in compliance with HIPAA and company policy.
Ability to carefully consider information and make impactful decisions regularly.
Maintain regular attendance and punctuality according to the schedule designated by the department supervisor or manager.
Ability to accept criticism and deal calmly and effectively with high-stress situations.
Ability to communicate effectively, orally and in writing.

Nice To Haves

Some college or healthcare-related coursework.
Experience with EMR systems, referral portals, and fax or email document management.

Responsibilities

Coordinate incoming home health and hospice referrals from hospitals, facilities, and community partners.
Gather required clinical and demographic documents from referral sources to complete intake packets.
Prepare referral packets for the DON and other clinical leadership for timely review.
Verify insurance coverage and benefits for new referrals, escalating issues as needed.
Enter new referrals accurately and promptly into the EMR.
Work with the central intake team to ensure referral information is complete and compliant.
Communicate with facilities, staff, patients, and families about the referral and admission process, including expectations and updates.
Answer incoming referral-related phone calls and route calls and messages appropriately.
Monitor faxes and promptly distribute referrals, orders, and other incoming documents to the appropriate team members.
Monitor hospital and referral portals for incoming referrals and updates, ensuring they are captured and processed quickly.
Compile data and referral reports to track referral volume, sources, and conversion to admissions.
Assist with basic marketing tasks, including maintaining referral-source contact lists, supporting follow-up communication with key referral partners, and providing data for marketing and outreach planning.