Home Health and Hospice Jr. Marketer and Intake Coordinator

Advanced Home Health & Hospice of Colorado•Greenwood Village, CO

About The Position

The Junior Marketer / Intake Coordinator supports agency growth by managing incoming home health and hospice referrals, ensuring a smooth intake process for patients and families, and assisting with basic marketing and referral tracking activities. The role works closely with clinical directors, the administrator, the central intake team, and field staff to provide an efficient, positive referral experience for stakeholders. The position may develop into a Patient Navigator role. It requires flexibility to work both in the office and in the field, manage sensitive information in accordance with HIPAA and company policy, and handle a fast-paced workload with care and professionalism.

Requirements

High school diploma or equivalent required.
No experience required; willingness to learn.
Strong customer service skills and the ability to communicate professionally with patients, families, facilities, and internal staff.
Excellent organization, attention to detail, and multitasking abilities in a fast-paced environment.
Flexibility and willingness to work both in the office and in the field.
Ability to handle confidential and sensitive information in compliance with HIPAA and company policy.
Ability to communicate effectively, both orally and in writing.
Ability to carefully consider information and make impactful decisions regularly.
Ability to maintain regular attendance and punctuality according to the schedule designated by the department supervisor or manager.
Ability to accept criticism and deal calmly and effectively with high-stress situations.

Nice To Haves

Some college or healthcare-related coursework.
Experience with EMR systems, referral portals, and fax/email document management.

Responsibilities

Coordinate incoming home health and hospice referrals from hospitals, facilities, and community partners.
Gather required clinical and demographic documents from referral sources to complete intake packets.
Prepare referral packets for the DON and other clinical leadership to review in a timely manner.
Verify insurance coverage and benefits for new referrals and escalate issues as needed.
Enter new referrals accurately and promptly into the EMR.
Work with the central intake team to ensure referral information is complete and compliant.
Communicate with facilities, staff, patients, and families about the referral and admission process, providing clear expectations and updates.
Answer incoming referral-related phone calls and route calls and messages appropriately.
Monitor faxes and promptly distribute referral documents, orders, and other incoming documents to the appropriate team members.
Monitor hospital and referral portals for incoming referrals and updates, ensuring they are captured and processed promptly.
Compile data and referral reports to track referral volume, referral sources, and conversion to admissions.
Assist with basic marketing tasks, including maintaining referral-source contact lists, supporting follow-up communication with key referral partners, and providing data for marketing and outreach planning.