Home Furnishings Consultant Trainee

American Furniture Warehouse•Littleton, CO

13d•Onsite

About The Position

As a Home Furnishings Consultant at American Furniture Warehouse, you advise and guide customers as they select home furnishings and accessories. You provide a low-pressure, professional shopping experience, using basic selling skills to help customers choose furniture and home décor for their homes. AFW provides a top-tier training program, with guaranteed training pay of $680 paid weekly until you transition to commission-based compensation. The role offers uncapped commissions and unlimited earning potential. The stated annual pay range is $46,000–$120,000+ and is 100% commission-based after training pay. The department is Sales, the shift consists of various hours from 8 a.m. to 10 p.m., and the position reports to the Assistant Store Manager. The position involves learning AFW products and policies, engaging customers, supporting showroom upkeep and safety, and coordinating with other departments. Consultants are expected to attend daily meetings and required training, maintain a professional appearance, and be available for evenings, weekends, and holidays. The job requires regularly using computers and sales systems, including developing proficiency with STORIS. Candidates must pass a pre-employment drug screen and background check upon job offer. American Furniture Warehouse provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Requirements

Willingness to learn about the industry, products, and customers.
Flexible schedule and availability for all shifts, including evenings, weekends, and holidays.
Ability to learn and apply new technologies, including tablets and iPads, and basic computer knowledge.
Ability to navigate multiple computer systems, type at least 35 words per minute, and develop proficiency with STORIS.
Strong interpersonal and verbal and written communication skills.
Customer-focused approach and ability to work both one-on-one and in a team environment.
Ability to analyze selling scenarios, perform basic arithmetic, reason through problems, and find customer solutions.
Good time management, planning, organization, attention to detail, follow-up, and follow-through.
Ability to follow policies and procedures and demonstrate sound judgment.
Consistent attendance and punctuality.
Ability to maneuver in confined and sometimes congested areas.
Ability to sit, stand, walk, stoop, and bend for more than 8 hours a day, with constant use of arms, hands, fingers, eyes, legs, and back.
Must pass a pre-employment drug screen and background check upon job offer.

Nice To Haves

Experience in retail or a sales-focused environment.
High school diploma.
Two-year business or design degree.
Business-related certifications or licenses.

Responsibilities

Guide customers through the showroom and help them select furniture and home décor products.
Ask open-ended questions to assess customer needs and make relevant merchandise suggestions.
Educate customers about products, company policies, and events.
Speak knowledgeably about home-furnishing styles, fit, fabrics, prices, and trends.
Maintain the showroom, including daily cleaning, vacuuming, and tagging.
Attend daily meetings and required training.
Follow AFW’s code of conduct, safety procedures, and asset-protection policies; help identify and prevent fraud.
Coordinate with multiple departments to improve processes, maximize efficiency, and exceed customer-service expectations.
Use computers, tablets, iPads, sales tools, and point-of-sale systems to support the customer experience and handle ordering, communication, documentation, and scheduling.
Remain accessible to customers and walk the sales floor to help ensure customers are assisted.
Maintain a professional appearance and follow dress guidelines.
Follow management guidelines and directives, and contribute to a positive team environment.